Provide health services in the pharmacy, including, medication management, preventative health, screening and chronic disease support.
Increase the provision of health-related services in the pharmacy, including, but not limited to:
Expanding subsidised and patient-funded health services will demonstrate your pharmacy is a health destination and open up
new revenue streams, reducing your dependency on medicines supply. Services that enhance patient convenience and health
outcomes or which reduce patient out-of-pocket costs and increase the overall efficiency of the health system will be welcomed
by patients, stakeholders, other health providers and funders alike.
The Guild will continue advocating for an enhanced role for community pharmacy in primary care, focusing on evidence-based
services that complement pharmacies’ core medicines role. These services may be funded from community pharmacy agreements, broader government funding sources, private providers or patients, with market research showing patients are willing to pay if they see value in the services offered. Individual services may vary between pharmacies depending on local needs. Establishing the in pharmacy infrastructure and systems to deliver services (e.g. consultation rooms, recording, booking, referral and payment platforms, trained staff ) will enable pharmacies to maximise services opportunities and establish themselves as health destinations.
If community pharmacies do not proactively look to meet their patients’ needs for health services, then others will do so,
potentially restricting pharmacies to medicines supply and broader retail, both of which are susceptible to funding pressures and
increased competition. Without services, community pharmacies have less ability to differentiate and build patient loyalty as they
compete solely on price and convenience.
You are not alone – champion story
Elise Apolloni – Capital Chemist, Canberra, ACT
Elise is widey recognised as a leader in the introduction of professional services in her community pharmacy and she understands just how important these are to the pharmacy business, staff and patients.
Capital Chemist provides mental health first aid, medical grade consultation rooms and diabetes education. Equipping staff with the necessary training and professional skills has been essential, but it has paid off as members of the community go out of their way to visit Elise’s pharmacy.
Elise believes that the health services pathway provides an optimal opportunity for continuous improvement.
“At the end of the day community pharmacy is about the community and people. When you put the patient at the front you will innovate and create a health care destination providing the services that fulfil their needs.”
Patients strongly support expanded health services in community pharmacy. Some 58 per cent say they would probably or definitely use pharmacies for their health services needs, and 49 per cent indicate that these services would make them use pharmacy more frequently. Over half of patients support paying for expanded health services. Services of most interest are those related to testing, monitoring and vaccinations, including annual flu shots.
Orima Market Research Report - September 2018 (members only)
Research what primary health services your pharmacy could provide which have a high level of patient demand but are not currently readily accessible in the local community.