Evening Workshop 20th April 2021

How to become an effective communicator & gaining the skills to talk about mental health with our patients

One of the biggest concerns for pharmacy staff assisting their patients with mental health is the ability to talk comfortably and confidently. Gaining the skills and experience to start the conversation can be daunting but with the right guidance and advice, you can build rapport with your patient and start the conversation.

NSW pharmacy staff are invited to attend a live evening training session, with speakers from Black Dog Australia and special guest speaker Anthony Laye, addressing the key skills required to become an effective communicator.

As Australia’s only medical research institute dedicated to researching mental health, Clinical Psychologist Kris Kafer will discuss the importance of language and how to effectively utilise our communication skills in talking with our patients about their mental health. Anthony is a leading behavioural expert and will demonstrate the importance and power of being conscious and confident when communicating, thus enabling us to build trust and rapport with our patients.

You will be able to join the complimentary live session either at one of the face-to-face educational events or in the comfort of your own home via Zoom.


Tuesday 20th April 2021
*Registration is essential for the live and virtual events.


Guests are welcome to arrive from 6pm, and the presentation scheduled from 6:30pm – 9:00pm.
For those attending the Parramatta or Newcastle presentation, dinner will also be provided.


  • Via video conference
  • Parramatta – Novotel Hotel Parramatta
  • Newcastle – Travelodge Hotel Newcastle


Complimentary for all NSW pharmacy staff


All attendees will receive a Certificate of Attendance, and pharmacists will be eligible to self-record for 2.5 hours of Group 1 CPD credits (or 2.5 Group 1 CPD Credits) onto their annual CPD plan.

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Page last updated on: 08 April 2021