MHR

Improved access to patients’ health and medicines information enables pharmacists to provide better, safer care, especially during transitions of care (from the community to the hospital and vice versa), which is when medication errors are most likely to occur. My Health Record provides a platform for a holistic approach, tailored advice, and better care coordination. Its use supports healthcare teams in achieving a common goal – optimum health outcomes for all Australians especially those with chronic and complex medical conditions.

For community pharmacies to access the My Health Record, each registered pharmacy will need to request for a new National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) certificate before their expiry date.  NASH PKI certificates have a 2 year expiry date from the date of issue. Pharmacies are reminded to request another certificate at least 6 weeks before the expiration date.

The certificate policy for the NASH PKI has changed – for further information please visit Services Australia.

Participating pharmacies will need to register for a PRODA account to log in.

PRODA

PRODA

PRODA is digital and portable across web enable devices. You can use it from anywhere as long as you have access to the internet. An online identity verification and authentication system. It lets you securely access government online services. For community pharmacies, having a PRODA account will allow the pharmacy to register and access services including My Health Record, the Australian Immunisation Register (AIR) and PBS Online.

It is recommended that the pharmacy’s proprietor register the pharmacy for a PRODA account but  an individual pharmacist may choose to register for an individual PRODA account.

For further information and to register for a PRODA account, please visit Services Australia.

NASH PKI Expiry Date

NASH PKI Expiry Date

NASH PKI certificates have a two year expiry date from the date of issue. It is each pharmacy’s responsibility to be aware of their certificate expiration date. If unknown, please visit the Health Professional Online Services (HPOS) website.

You will need the pharmacy’s PRODA account to log on.

Pharmacies are strongly encouraged to request another certificate in HPOS 6 weeks before the expiration due date.

Resources & Training

Resources & Training

For access to available learning modules, including guidelines on how to setup dispense software with MHR (eg: Minfos, Dispense Works, ZDispense, Fred Dispense) please click here.

A quick step-by-step guide on how to register can be accessed here.

Contact

Contact

  • Provider Digital Access (PRODA) Help Desk: 1800 700 199
  • Health Professional Online Services (HPOS) Help Desk: 1800 723 471
  • Healthcare Identifier Service Help Desk: 1300 361 457
  • eBusiness Service Centre: 1800 700 199
  • Online Technical Support for Software Vendors: onlineclaiming@serviceaustraila.gov.au

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Page last updated on: 19 May 2020