Guild Clinical Cancellation and Refund Policy

Learners who cancel their course are required to contact the Guild Clinical team.

Under the full-fee paying policy, course fees will be refunded in the following circumstances for participants who withdraw in writing:

  • 10 working days or more prior to the course commencement – 80% of the cost of the course
  • 5 working days prior to the course commencement – 50% of the cost of the course
  • 5 working days or less prior to the course commencement – Nil refund

The refund will be paid within two calendar weeks of the day on which the refund was approved by the departmental manager.

The refund must be made to the same person or body from whom the payment was received.

In the unlikely event that Guild Clinical is unable to deliver the course in full, a refund of all the course money paid to date will be offered. The refund will be paid within two weeks of the day on which the course ceased to be provided.

Upon enrolment you will pay for the amount in full via our online payment portal.

Can I update my registration information?

Please contact the Pharmacy Guild of Australia (NSW) via email or telephone.

E: learning@nsw.guild.org.au

T: 02 9476 7130

Office hours are Monday-Friday, 0900-1700.

Is my registration fee or ticket transferrable?

Please contact the Pharmacy Guild of Australia (NSW) via email or telephone.

E: learning@nsw.guild.org.au

T: 02 9476 7130

Office hours are Monday-Friday, 0900-1700.

Is it ok if the name on my ticket or registration doesn't match the person who attends?

Registration on behalf of employees or co-workers is permitted. Please inform Guild Clinical (guild.clinical@nsw.guild.org.au) if you are registering on behalf of another attendee.

For further information or to speak to Guild Clinical:
Phone: 02 9467 7180
Email: guild.clinical@nsw.guild.org.au


The Pharmacy Guild of Australia NSW Branch
Suite 201, 10 Norbrik Drive, Bella Vista NSW 2153
Tel: 02 9467 7100   |   Email: enquiries@nsw.guild.org.au
ABN 87 740 877 429   |   RTO 0452

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Page last updated 09 July 2019