Your dedicated Pharmacy Business Support officer can assist in all aspects of a quality management system, such as QCPP. From initial recognition and development of a management system process, through to audit assessments and beyond. Your support officer will assist pharmacy owners and staff to maximise emerging opportunities available from a well-crafted and maintained quality management system. QCPP is the industry standard for excellence in pharmacy, dedicated to raising the standards of pharmacy service provided to the public while driving your business forward.

Want further information about QCPP please visit the National QCPP Website and QCPP Knowledge Hub

ScriptMAP 2020

Developed to provide pharmacy owners with bankable business projections, ScriptMAP 2020 is a financial forecasting product delivering a customised analysis of the impact of PBS reforms. ScriptMAP 2020 forecasts your business remuneration out to 2020 and assesses the expectation for alternative business strategies.

Demonstrate your business projections when applying for finance from your bank or business partners - ScriptMAP is utilised by pharmacies in making business decisions, improving and sustaining pharmacy profits, and is widely respected and utilised by valuers, accounting groups, banking and political arenas.

Find out more about ScriptMAP 2020.

Opportunity Analysis

The Opportunity Analysis tool is designed to provide a customised report using a pharmacy’s data to highlight lost opportunity income linked to key service areas.

The tool also establishes a performance benchmarking mechanism to help pharmacies secure this revenue as they move to a professional services model.

Data from pharmacies which have undertaken the Opportunity Analysis shows that, on average, pharmacies are missing out on an additional $20,000-$25,000 income from professional services annually.

Find out more and start your journey.

Health Advice Plus

The Guild’s support service for member pharmacies who want to get started, or need additional support to integrate and deliver successful health programs and services. The Guild’s Health Advice Plus Program provides a suite of resources and operational processes, tailored to your business. Our aim is to ensure that services delivered by your pharmacy are commercially and operationally viable, and provide quality health outcomes for your patients.

Click here to select the Health Advice Plus Program that best suits your store’s needs.

Professional Services Viability Tool

Combining established cost bases with your pharmacy’s details, the Professional Services Viability Tool provides a guide for delivering pharmacy professional services and the associated consumer fee for service for delivering pharmacy professional services.

Find out more about the Professional Services Viability Tool.

Pharmacy Health Solutions Guide

Do you need assistance with converting your schedules counter to one that provides health services and consistent pharmacist-led counselling and advice, but not sure how to make that happen?  The Preparing your pharmacy for change guide (2MB PDF) provides pharmacy owners with information on how to implement changes in support of Quality Use of Medicines (QUM) principles within their pharmacy. It is anticipated that implementing such changes should have a flow-on effect of increasing pharmacy revenue. This guide places a focus on tools and techniques that will allow pharmacists to examine and adjust their operations and workflows in support of such a change or transformation.

Pharmacy Rental Report

The dynamics of pharmacy remuneration has changed, largely because of major changes to the PBS. This factor needs to be taken into consideration in rental arrangements. This document serves to improve relationships between pharmacists and landlords and, in addition, to give a greater understanding of pharmacy.

Click here to access this member-only content.

Additionally, the Reporting Turnover Guidelines have been developed to provide members with an overview of the legal framework governing leasing arrangements for pharmacy premises and to identify some of the commercial issues which members should be aware of when dealing with landlords.


The Pharmacy Business Support team regularly hosts webinars to educate pharmacy owners and staff on key topics to boost your revenue. Click on the links to register for an upcoming event or catch up on a webinar already delivered.

View webinars

6th Community Pharmacy Agreement (6CPA)

The Sixth Community Pharmacy Agreement (6CPA) between the Australian Government and the Guild provides approximately $18.9 billion to over 5000 community pharmacies for dispensing PBS medicines, providing pharmacy programmes and services and for the Community Service Obligation arrangements with pharmaceutical wholesalers.

Click here to visit the 6CPA website for more information

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Page last updated 20 July 2017