Skilling Queenslanders for Work Program SIR20116 Certificate II in Community Pharmacy (Fundamentals of Community Pharmacy)

The Pharmacy Guild of Australia, Queensland branch is proud to again be involved in the Skilling Queenslanders for Work initiative, providing fully subsidised pharmacy assistant training to eligible Queenslanders.

As part of the initiative, Guild Training will facilitate SIR20116 Certificate II in Community Pharmacy training under the Skilling Queenslanders for Work component of the program in Brisbane, Toowoomba and Logan.

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Choose a career in pharmacy

A pharmacy assistant is often the first person you meet when you walk into the pharmacy. A big part of a pharmacy assistant’s role is to interact with customers and find out how the pharmacy can best meet their needs. Pharmacy assistants are responsible for a wide range of duties which can include accepting prescriptions; providing information on infant care, pharmacy only medicines, wound care, vitamin supplements and giving beauty advice. 

Pharmacies have always played a role in keeping the community healthy. In recent years, this role has grown bigger and community pharmacies have become integral primary health care providers –a local destination where patients know they can access quality advice and a range of professional health services and programs.

Your pharmacy career

Once working as a pharmacy assistant, there are opportunities to specialise in particular areas that interest you and further your career by completing additional training through SIR30116 Certificate III in Community Pharmacy and SIR40116 Certificate IV  in Community Pharmacy.  These areas can include dispensary assistant, vitamin consultant, merchandise and compliance coordinator, stock controller or retail pharmacy manager.

Why choose Guild Training?

Guild Training has been training pharmacy assistants for over 20 years and our courses have been developed and refined to offer you the best experience and opportunity to gain employment within the community pharmacy industry.

A Guild issued qualification is associated with quality and excellence and is widely recognised within the pharmacy industry. Our trainers and assessors are highly qualified and experienced, as well as being accessible, engaging and great teachers. All have extensive pharmacy knowledge and have held a variety of roles in different community pharmacies.

Participant funding eligibility

This training is proudly funded by the Queensland Government through its Skilling Queenslanders for Work Initiative. To be eligible for this government subsidised training you must be:

  • Aged 16 years or older
  • Finished secondary school or have left school and
  • Currently not enrolled in a course of study and
  • An Australian citizen or permanent resident (includes humanitarian entrant) living in Queensland, OR
  • A New Zealand citizen permanently residing in Queensland, OR
  • A temporary visa holder living in Queensland with the necessary visa & work permits on the pathway to permanent residency and
  • Currently not employed by a government department, government agency or local council
  • Not in receipt of Australian Government services e.g. Newstart and/or have accessed Government employment support e.g. Jobactive or DES providers for less than 6 months.*

*Due to limited intakes, special consideration may be given to individuals who are in receipt of Australian Government support services for more than 6 months who remain unemployed. Selection is at the discretion of Guild Training. Permission needs to be sought from DET to recruit participants outside of the above criteria.

Ineligible for this program? View our other Pharmacy Assistant Training courses.

When & where

This is a full time course: Monday - Friday, 9.00am – 3:30pm for up to 7 weeks* including a minimum of 10 days unpaid vocational placement in a local community pharmacy. This is where you can put your learning into action and gain practical experience.

*Course duration may vary slightly due to public holidays.

Throughout 2022 the course will be delivered in the following locations:

BRISBANE22/08/202207/10/202219/09/2022 - 30/09/2022
LOGAN 24/08/202212/10/202221/09/2022 - 30/09/2022
BRISBANE17/10/202202/12/202214/11/2022 - 25/11/2022
TOOWOOMBA17/10/202202/12/202214/11/2022 - 25/11/2022


What the course covers

The Fundamentals of Community Pharmacy will provide graduates with a nationally recognised SIR20116 Certificate II in Community Pharmacy. 

To achieve a Certificate II in Community Pharmacy, competency must be achieved in the following 12 units.


Participate in workplace health and safety


Interact with pharmacy customers


Work effectively in a community pharmacy


Support the supply of Pharmacy Medicines and Pharmacist Only Medicines


Use pharmacy practices for infection control


Assist customers with oral care products


Assist customers with skin and anti-fungal products


Receive and handle stock


Produce visual merchandise displays


Organise and maintain the store environment


Sell to the retail customer


Follow point of sale procedures

Additional pharmacy product knowledge training is also provided throughout the course by industry representatives. These specialised training sessions will give you information on common conditions and products you will come across in pharmacy.

Work Placement Assistance

During the course, you will be provided with job search training and helpful tips on resume writing to help you gain employment within a pharmacy.

You will also have the opportunity to be supported by the Guild to obtain employment and you will be listed on our jobseeker database for 12 weeks after completion of the course. In Queensland, the Guild represents over 900 pharmacy owners, this is a valuable way to be more visible to potential employers.

How to Apply:

Complete an expression of interest and one of our friendly training specialists will contact you to discuss your training options. Alternatively, contact the Queensland Branch via email at to find out more!

Please note this is a full-time, face-to-face course for the duration of 7 weeks. Please consider if you can commit to this schedule before applying.

Complete an expression of interest

*Eligibility criteria applies.

Didn't find what you were looking for?

View our other Pharmacy Assistant Training courses.

For more information
Contact Guild Training

Guild Training is a Registered Training Organisation (0452)

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Page last updated on: 29 August 2022