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1. FPP Blog: Issue 41: Highlights from the Business Workshop

   17 May 2018

   I had the great pleasure of speaking to a group of pharmacy owners for the Future Pharmacy Program breakfast workshop with John Chew from Bankwest on Tuesday 15th May. I gave everyone an update on valuations and where I see…

   WA | Blog Post | Training, Business Administration, Innovation

2. FPP Blog: Issue 40: Social Media - More Than Just Advertising

   10 May 2018

   Businesses are continually being encouraged to incorporate social media into their marketing. However, many misinterpret its purpose. Today, we will discuss how social media can be utilised for your pharmacy.

   WA | Blog Post | Business Administration, Marketing, Innovation

3. FPP Blog: Issue 39: How effective marketing can boost your patient numbers

   3 May 2018

   Managing a pharmacy business requires wearing many hats, including understanding marketing. Here, we share tips on how to utilise marketing to promote services like the flu vaccination to your customer.

   WA | Blog Post | Training, Business Administration, Marketing, Community Engagement, Innovation

4. Managing Mental Illness in the Workplace

   2 May 2018

   If an employee informs you that they are suffering from a mental health condition some employers are not sure exactly how to manage this. It is important to note that there are a range of legal rights and responsibilities for…

   National | Blog Post | HR

5. FPP Blog: Issue 38: Are You A CX Leader or Laggard?

   26 April 2018

   Customer experience (CX) may be defined as how customers perceive their interactions with your business. The term covers everything your customer experiences and associates with your pharmacy, even before they enter and after they leave.Consulting company Forrester has declared that…

   WA | Blog Post | Capability, Training, Marketing, Innovation, Leadership, Resilience

6. Collaboration with a side of lunch

   18 April 2018

   Regular communication between pharmacists and pharmacy staff with other health professionals over informal lunches has resulted in a much better understanding of each other’s needs and the work they do for patients.

   National, WA | Blog Post | Business Administration, Advocacy

7. FPP Blog: Issue 37: When buying a Pharmacy, what exactly are you acquiring?

   12 April 2018

   It is important when you are buying a pharmacy outright or buying into a partnership you are aware of what exactly you are buying and what liabilities you are responsible for. Typically when you are buying a pharmacy an outright…

   WA | Blog Post | Training, Business Administration, Innovation

8. Responding to the local needs at Southcity

   3 April 2018

   The development of a unique COPD screening program tailored for residents in the Wagga Wagga area of NSW has resulted in higher-than-average referral rates to GPs from the initiative.

   National | Blog Post | Business Administration, Advocacy

9. FPP Blog: Issue 36: Determining Pharmacy Value

   29 March 2018

   In our last blog we discussed the capitalisation rates used in valuations, how they are determined, the impact they have on the value of a pharmacy and some of the issues that valuers consider. This week we look at the…

   WA | Blog Post | Training, Business Administration, Innovation, Resilience

10. Harm minimisation: the year that was and the challenging one ahead

    27 March 2018

    It really has been an eventful 2017 in the Harm Minimisation sector. A second Australian injecting room has been approved in Melbourne, and the second year of naloxone OTC availability has almost ticked over. Some would be unaware of these,…

    National | Blog Post | Clinical