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1. How to get and keep customers in a very crowded field of competitors

   15 August 2019

   GuildCare VIC Pharmacy of the Year Finalist – Nova Pharmacy Frankston’s Solution: Find a specific condition or niche and offer the absolute best services and advice in that area.Advertising is bombarding every Australian every day in almost every way. How…

   National | Blog Post | Business Administration

2. Why selling to customers is caring for customers

   8 August 2019

   In community pharmacy where caring for customers’ health is top priority, it can be natural for pharmacy staff to hold back from upselling additional products or services to avoid coming across as too ‘salesy’.However, offering a complementary product or service…

   National

3. QLD PATY State Winner Interview

   1 August 2019

   Bridgette Atkinson, Babinda PharmacyHow does it feel to be the State Winner?It feels amazing to be the Queensland State Winner! It’s been an unreal experience so far. I’ve enjoyed networking and getting to know people including the other State Finalists,…

   National, QLD | Blog Post | Leadership

4. Trust is key to pain discussions

   22 July 2019

   Pharmacist Peggy Zhu is an advocate for the Chronic Pain MedsCheck Trial and points to the trust between patient and pharmacist as a key to its success.Ms Zhu, from Emerald Plaza Pharmacy in Queensland, said establishing this trust was a…

   National | Blog Post | Capability

5. Passion pays for Hardings 24 hour Pharmacy

   17 July 2019

   The benefits of having staff passionate about delivering professional services to customers in a pharmacy’s unique way are very apparent to the team at Hardings 24-hour Pharmacy Annerley.And one very obvious benefit was the recognition that came from being named…

   National | Blog Post | Leadership

6. Member-pharmacy only

   FPP Blog: Issue 48: Investing in Pharmacy

   16 July 2019

   Any investment involves risk. There is risk attached to the earnings stream and to the value of that asset. Furthermore, there are no guarantees in any investment. We have all seen property markets and share markets rise and fall over…

   WA | Blog Post | Training, Business Administration, Innovation

7. How to increase revenue without changing the day to day workflow of the pharmacy

   15 July 2019

   GuildCare SA Pharmacy of the Year Finalist – Terry White Chemmart Wynn Vale’s Solution: Establish recording targets for fee generating services.Like every pharmacy, Terry White Chemmart Wynn Vale has not been immune to the revenue downturns after the PBS reforms.Renee…

   National | Blog Post | Business Administration

8. The little pharmacy gem of Glengarry

   8 July 2019

   Pharmacy 777 in Glengarry WA has developed a strategy of active collaboration with allied health professionals and the community, a strategy which saw it winning the award for Excellence in Community Engagement, Collaboration and Partnerships in the Guild Pharmacy of…

   National | Blog Post | Leadership

9. Destination pharmacy at Burnie

   1 July 2019

   Being named the Guild Pharmacy of the Year winners of the Excellence in Community Engagement, Health Services award was the icing on the cake for Wilkinson’s Pharmacy co-proprietor Jack Muir Wilson.For him, a lot of the value was in the…

   National | Blog Post | Leadership

10. FPP Blog: Issue 70: Key KPI's for Pharmacy Retail

    20 June 2019

    Pharmacy as a business model is unique in so many aspects, but it still has a lot of elements in common with many other retail businesses. Insulating ourselves within our own industry can restrict our ability to learn from others…

    National