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1. How to deliver exceptional customer care with limited staff and resources

   15 June 2019

   GuildCare National Pharmacy of the Year Customer Care – Lowood Advantage Pharmacy’s QLD Solution: Use technology as much as possible to help optimise the time with customers.Like many Australian regional pharmacies, Lowood Advantage Pharmacy, GuildCare Pharmacy of the Year Winner…

   National | Blog Post | Business Administration

2. Upskilling and studying - Pharmacy Assistant of the Year

   20 May 2019

   By Alice Vanderpol, 2018 Pharmacy Assistant of the Year.The S word…Some people (like me) have an appetite for study; the more knowledge and information we absorb, the happier we are. On the other hand, some people quiver at their knees…

   National

3. How to establish a loyal customer base for a new pharmacy with a limited budget

   15 May 2019

   GuildCare National Pharmacy of the Year Winner – Soul Pattinson Canning Vale WA’s Solution: Create a strong brand with referrals and recommendations from local healthcare professionals.Any business needs to invest time and money into developing their brand for long-term customer…

   National | Blog Post | Business Administration

4. Member-pharmacy only

   FPP Blog: Issue 69: Tax Planning Strategies

   9 May 2019

   In today’s era of taxation law, the days of a “once a year” tax planning strategy are long gone. It’s a year-round strategy that you must be aware of and communicate regularly with your accountant on. However, with another financial…

   WA | Blog Post | Training, Business Administration, Innovation

5. Member-pharmacy only

   FPP Blog: Issue 68: Cashflow as the Lifeblood of Any Pharmacy

   11 April 2019

   It is often said that cashflow is the lifeblood of any business. This is extremely relevant in pharmacy where so much money is tied up in stock, customer debtors, PBS amounts owing, together with paying suppliers, etc. It is a…

   WA | Blog Post | Business Administration, Innovation

6. Harm Minimisation in community pharmacy

   8 April 2019

   Harm Minimisation seems like a mantra we should all adopt in life. It’s a common-sense philosophy that extends beyond providing pharmacotherapy for opioid or nicotine addiction. Yet, although we are knocking on the door of 2020, it still is not…

   National | Blog Post | Clinical

7. Member-pharmacy only

   FPP Blog: Issue 67: Family Trusts

   28 March 2019

   By far the most common legal structure used by most small businesses, and certainly since October 2010 in pharmacy land, are Family Trusts. While they offer a lot of benefits, particularly regarding income distributions and tax efficiency, they are very…

   WA | Blog Post | Capability, Business Administration, Innovation

8. FPP Blog: Issue 66: Lease vs License

   14 March 2019

   If you have any questions about your lease or want to know more, The Guild WA is hosting a Rental & Leasing Information event with industry experts on April 2nd, 2019.Click here to learn more about the event and register…

   WA | Blog Post | Capability, Business Administration, Innovation

9. Member-pharmacy only

   FPP Blog: Issue 65: Top Tips of Pharmacy Partnership

   14 February 2019

   The reality of modern-day pharmacy is that the most likely entry point for a young pharmacist into ownership is via a partnership opportunity. Most pharmacists just do not have enough available funds to invest in a pharmacy outright.

   WA | Blog Post | HR, Business Administration, Innovation, Leadership

10. FPP Blog Series: Issue 64: How Nurturing a Loyal Customer Base can Contribute to Sustainability, Profitability and Growth

    31 January 2019

    The sad truth is that the loss of just a handful of loyal customers can cause community pharmacy's, specifically smaller ones, to suffer severe financial losses as well as irreparable damage to their reputation.The first step would be by providing…

    WA | Blog Post | Business Administration, Community Engagement, Innovation