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  1. How to deliver exceptional customer care with limited staff and resources

    15 June 2019

    GuildCare National Pharmacy of the Year Customer Care – Lowood Advantage Pharmacy’s QLD Solution: Use technology as much as possible to help optimise the time with customers.Like many Australian regional pharmacies, Lowood Advantage Pharmacy, GuildCare Pharmacy of the Year Winner…

    National | Blog Post | Business Administration

  2. How to establish a loyal customer base for a new pharmacy with a limited budget

    15 May 2019

    GuildCare National Pharmacy of the Year Winner – Soul Pattinson Canning Vale WA’s Solution: Create a strong brand with referrals and recommendations from local healthcare professionals.Any business needs to invest time and money into developing their brand for long-term customer…

    National | Blog Post | Business Administration

  3. FPP Blog: Issue 66: Lease vs License

    14 March 2019

    If you have any questions about your lease or want to know more, The Guild WA is hosting a Rental & Leasing Information event with industry experts on April 2nd, 2019.Click here to learn more about the event and register…

    WA | Blog Post | Capability, Business Administration, Innovation

  4. FPP Blog Series: Issue 64: How Nurturing a Loyal Customer Base can Contribute to Sustainability, Profitability and Growth

    31 January 2019

    The sad truth is that the loss of just a handful of loyal customers can cause community pharmacy's, specifically smaller ones, to suffer severe financial losses as well as irreparable damage to their reputation.The first step would be by providing…

    WA | Blog Post | Business Administration, Community Engagement, Innovation

  5. Workflow innovation in Mt Gravatt

    23 January 2019

    The belief that there is always a better way of doing things has been behind the development of a customised workflow system which has changed the dynamics at TerryWhite Chemmart Mt Gravatt Plaza.Co-proprietor Zamil Solanki stresses his passion for systems…

    National | Blog Post | Business Administration, Community Engagement, Innovation, Leadership

  6. 24 hours of professional services

    23 January 2019

    The presence of two discounter pharmaciess in the same suburb has not tempted Hardings 24-hour Pharmacy to try to compete on price.Rather it has confirmed and even strengthened the pharmacy’s commitment to its proud service-based model.Such is this commitment that…

    National | Blog Post | Business Administration, Community Engagement, Innovation, Leadership

  7. Consult rooms are plentiful in Forbes

    23 January 2019

    Confidence in the future of community pharmacy is major theme behind much of the work undertaken by Flannery’s Pharmacy in Forbes, NSW.This confidence is reflected in a major refurbishment of the pharmacy which has seen it consolidate its role as…

    National | Blog Post | Business Administration, Community Engagement, Leadership, Advocacy

  8. FPP Blog: Issue 62: Predictions In Retail Trends For 2019

    3 January 2019

    This holiday season in WA has proved to be quite successful for those in the retail industry, as generally most retailers were able to enjoy a successful Christmas period. Increases in December retail sales have been reported, and the rise…

    WA | Blog Post | Capability, Business Administration, Marketing, Innovation, Resilience

  9. FPP Blog: Issue 52: You Just Joined Instagram... Now What?

    27 September 2018

    Did you know in the month of August 2018 there were 9,000,000 monthly active Australian users? Let's face it--it's safe to assume that some of your customers are using Instagram.

    WA | Blog Post | Business Administration, Innovation

  10. FPP Blog: Issue 50: The DAA Dilemma That Could Be Costing You More Than $100,000

    18 September 2018

    As we all know, Dosage Administration Aids (DAA’s) are an invaluable tool in medication management and should be embraced in modern pharmacy practice.

    WA | Blog Post | Training, Business Administration, Innovation

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Page last updated 18 January 2019