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  1. How to deliver exceptional customer care with limited staff and resources

    15 June 2019

    GuildCare National Pharmacy of the Year Customer Care – Lowood Advantage Pharmacy’s QLD Solution: Use technology as much as possible to help optimise the time with customers.Like many Australian regional pharmacies, Lowood Advantage Pharmacy, GuildCare Pharmacy of the Year Winner…

    National | Blog Post | Business Administration

  2. How to establish a loyal customer base for a new pharmacy with a limited budget

    15 May 2019

    GuildCare National Pharmacy of the Year Winner – Soul Pattinson Canning Vale WA’s Solution: Create a strong brand with referrals and recommendations from local healthcare professionals.Any business needs to invest time and money into developing their brand for long-term customer…

    National | Blog Post | Business Administration

  3. Workflow innovation in Mt Gravatt

    23 January 2019

    The belief that there is always a better way of doing things has been behind the development of a customised workflow system which has changed the dynamics at TerryWhite Chemmart Mt Gravatt Plaza.Co-proprietor Zamil Solanki stresses his passion for systems…

    National | Blog Post | Business Administration, Community Engagement, Innovation, Leadership

  4. 24 hours of professional services

    23 January 2019

    The presence of two discounter pharmaciess in the same suburb has not tempted Hardings 24-hour Pharmacy to try to compete on price.Rather it has confirmed and even strengthened the pharmacy’s commitment to its proud service-based model.Such is this commitment that…

    National | Blog Post | Business Administration, Community Engagement, Innovation, Leadership

  5. Consult rooms are plentiful in Forbes

    23 January 2019

    Confidence in the future of community pharmacy is major theme behind much of the work undertaken by Flannery’s Pharmacy in Forbes, NSW.This confidence is reflected in a major refurbishment of the pharmacy which has seen it consolidate its role as…

    National | Blog Post | Business Administration, Community Engagement, Leadership, Advocacy

  6. 9 common reasons your staff are quitting and 10 strategies to get them to stay

    4 July 2018

    Small to medium (SME) sized businesses in Australia together employ 7.5 million people out of a total workforce of about 10 million. They are the work horses of the economy keeping most of us employed.And, while many SME employees enjoy…

    National | Blog Post | HR, Business Administration

  7. Collaboration with a side of lunch

    18 April 2018

    Regular communication between pharmacists and pharmacy staff with other health professionals over informal lunches has resulted in a much better understanding of each other’s needs and the work they do for patients.

    National, WA | Blog Post | Business Administration, Advocacy

  8. Responding to the local needs at Southcity

    3 April 2018

    The development of a unique COPD screening program tailored for residents in the Wagga Wagga area of NSW has resulted in higher-than-average referral rates to GPs from the initiative.

    National | Blog Post | Business Administration, Advocacy

  9. Patient engagement key to success

    20 March 2018

    A focus on engagement between pharmacists and patients has helped to boost business in the remodelled and refocussed Christies Guild TerryWhite Chemmart at Christies Beach in SA.

    National | Blog Post | Business Administration, Advocacy

  10. Wellbeing ecosystem drives services

    7 March 2018

    Taking an unusual approach to innovation in pharmacy has paid off for Priceline Pharmacy Wetherill Park in NSW.

    National | Blog Post | Business Administration, Advocacy

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Page last updated 18 January 2019