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3 January 2019
This holiday season in WA has proved to be quite successful for those in the retail industry, as generally most retailers were able to enjoy a successful Christmas period. Increases in December retail sales have been reported, and the rise…
6 December 2018
Anything to do with tax is often complicated and best left in the hands of your tax accountant. There is a lot of detail and issues that are all interacting with each other, making it so much harder than what…
8 November 2018
With the ever-changing pharmacy landscape, monitoring our data and measuring our performance become even more important. Good business practice says we need to be top of our financial data, so we can manage our business activities properly and make the…
19 July 2018
According to recent Roy-Morgan research, ALDI is now the most trusted brand in Australia. These findings were an upset for heritage Australian brands like Qantas. In addition to price, ALDI excelled in terms of reliability, customer focus, the Customer Experience…
26 April 2018
Customer experience (CX) may be defined as how customers perceive their interactions with your business. The term covers everything your customer experiences and associates with your pharmacy, even before they enter and after they leave.Consulting company Forrester has declared that…
18 April 2018
Regular communication between pharmacists and pharmacy staff with other health professionals over informal lunches has resulted in a much better understanding of each other’s needs and the work they do for patients.
3 April 2018
The development of a unique COPD screening program tailored for residents in the Wagga Wagga area of NSW has resulted in higher-than-average referral rates to GPs from the initiative.
20 March 2018
A focus on engagement between pharmacists and patients has helped to boost business in the remodelled and refocussed Christies Guild TerryWhite Chemmart at Christies Beach in SA.
7 March 2018
Taking an unusual approach to innovation in pharmacy has paid off for Priceline Pharmacy Wetherill Park in NSW.
28 February 2018
What will community pharmacies look like in Australia in 2025? What differences will there be in the way pharmacies deliver medicines and services to patients, and in the way pharmacies are integrated into the wider health system?