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14 February 2019
The reality of modern-day pharmacy is that the most likely entry point for a young pharmacist into ownership is via a partnership opportunity. Most pharmacists just do not have enough available funds to invest in a pharmacy outright.
10 January 2019
In keeping with the saying ‘good decisions come from good data’, this blog will focus on the first considerations in preparing your pharmacy for accurate monitoring of its financial performance.
29 November 2018
Short answer — yes, yes it is. Overwhelmingly, yes.I guess you don’t have to read the rest of this article now, but if you want to know why and access free resources for your pharmacy, perhaps stick around.…
15 November 2018
Just when you thought the craziness of exams and assignments was over and you could relax a little, pharmacies are now preparing for the rush of extended Christmas trading, school holidays and customers trying to reach their Safety Net limit!
1 November 2018
In our last few Industrial Relations blogs, we touched on where our leave entitlements derive from (Part 1) as well as outlined entitlements to both long service leave and annual leave (Part 2). In our third and final post, we…
18 October 2018
Welcome back to another IR related blog!Last week, we discussed where employees’ leave entitlements derive from and outlined the history and entitlement of Long Service Leave. This week, lets take a look at Annual Leave.
12 October 2018
Over the coming weeks, we will be focusing on Industrial Relations and specifically, leave entitlements. This week, we will start with some background information on where employees’ leave entitlements come from, then look at the Long Service Leave entitlement.
19 July 2018
According to recent Roy-Morgan research, ALDI is now the most trusted brand in Australia. These findings were an upset for heritage Australian brands like Qantas. In addition to price, ALDI excelled in terms of reliability, customer focus, the Customer Experience…
28 June 2018
What’s different about your retail role in pharmacy?As I write this, I hear that yet another retailer is in the hands of administrators. And Myer and David Jones continue to underperform along with a number of other large retailers and…
26 April 2018
Customer experience (CX) may be defined as how customers perceive their interactions with your business. The term covers everything your customer experiences and associates with your pharmacy, even before they enter and after they leave.Consulting company Forrester has declared that…