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  1. Member-pharmacy only

    FPP Blog: Issue 46: Changing the focus from Dispensing

    5 July 2018

    Pharmacy needs to change the focus from dispensing to becoming indispensable.I was in a community pharmacy recently at a busy time of day when I heard the stressed looking pharmacy assistant say, “Next please.” She didn’t look up and make…

    WA | Blog Post | Training, Marketing, Innovation

  2. Member-pharmacy only

    FPP Blog 45: The Art of Being Chosen

    28 June 2018

    What’s different about your retail role in pharmacy?As I write this, I hear that yet another retailer is in the hands of administrators. And Myer and David Jones continue to underperform along with a number of other large retailers and…

    WA | Blog Post | Training, Marketing, Innovation, Resilience

  3. Pharmacies role in COPD management

    30 May 2018

    Chronic obstructive pulmonary disease, or COPD as it is commonly referred to, is a growing problem across the globe with the World Health Organization predicting it will become the third leading cause of death by 2030. Community pharmacies are playing…

    National | Blog Post | Clinical

  4. Member-pharmacy only

    FPP Blog: Issue 42: 2018 Wellness & Beauty Trends - Have you got skin in the game?

    24 May 2018

    Social media analytics can be useful in predicting and illustrating current trends in all aspects of our lives. As an example, Pinterest defines trends by the number of ‘pins’, Facebook records ‘likes’, and Instagram popularity is measured by the number…

    WA | Blog Post | Business Administration, Marketing, Innovation

  5. Member-pharmacy only

    FPP Blog: Issue 40: Social Media - More Than Just Advertising

    10 May 2018

    Businesses are continually being encouraged to incorporate social media into their marketing. However, many misinterpret its purpose. Today, we will discuss how social media can be utilised for your pharmacy.

    WA | Blog Post | Business Administration, Marketing, Innovation

  6. Member-pharmacy only

    FPP Blog: Issue 39: How effective marketing can boost your patient numbers

    3 May 2018

    Managing a pharmacy business requires wearing many hats, including understanding marketing. Here, we share tips on how to utilise marketing to promote services like the flu vaccination to your customer.

    WA | Blog Post | Training, Business Administration, Marketing, Community Engagement, Innovation

  7. Member-pharmacy only

    FPP Blog: Issue 38: Are You A CX Leader or Laggard?

    26 April 2018

    Customer experience (CX) may be defined as how customers perceive their interactions with your business. The term covers everything your customer experiences and associates with your pharmacy, even before they enter and after they leave.Consulting company Forrester has declared that…

    WA | Blog Post | Capability, Training, Marketing, Innovation, Leadership, Resilience

  8. Harm minimisation: the year that was and the challenging one ahead

    27 March 2018

    It really has been an eventful 2017 in the Harm Minimisation sector. A second Australian injecting room has been approved in Melbourne, and the second year of naloxone OTC availability has almost ticked over. Some would be unaware of these,…

    National | Blog Post | Clinical

  9. Member-pharmacy only

    FPP Blog: Issue 34: Costco - Why All The Hype?

    1 March 2018

    Earlier this week US retail marketing giant Costco announced it has set its sights on Perth. Completion at the Airport location is expected in 2020. Located adjacent to the new DFO (Direct Factory Outlets), the ‘$55 million, 14,000m² store will…

    WA | Blog Post | Training, Marketing, Innovation, Resilience

  10. Member-pharmacy only

    FPP Blog Series: Issue 32: The Psychology of Store Layout

    8 February 2018

    Most of us would realise that clever retailers and service outlets use principles of consumer psychology to design store atmospherics to drive sales. Of course we KNOW that, but have you explored what these principles are? Have you designed your…

    WA | Blog Post | Training, Marketing, Innovation

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Page last updated 18 January 2019