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  1. Member-pharmacy only

    FPP Blog: Issue 38: Are You A CX Leader or Laggard?

    26 April 2018

    Customer experience (CX) may be defined as how customers perceive their interactions with your business. The term covers everything your customer experiences and associates with your pharmacy, even before they enter and after they leave.Consulting company Forrester has declared that…

    WA | Blog Post | Capability, Training, Marketing, Innovation, Leadership, Resilience

  2. Member-pharmacy only

    FPP Blog: Issue 37: When buying a Pharmacy, what exactly are you acquiring?

    12 April 2018

    It is important when you are buying a pharmacy outright or buying into a partnership you are aware of what exactly you are buying and what liabilities you are responsible for. Typically when you are buying a pharmacy an outright…

    WA | Blog Post | Training, Business Administration, Innovation

  3. Member-pharmacy only

    FPP Blog: Issue 36: Determining Pharmacy Value

    29 March 2018

    In our last blog we discussed the capitalisation rates used in valuations, how they are determined, the impact they have on the value of a pharmacy and some of the issues that valuers consider. This week we look at the…

    WA | Blog Post | Training, Business Administration, Innovation, Resilience

  4. Harm minimisation: the year that was and the challenging one ahead

    27 March 2018

    It really has been an eventful 2017 in the Harm Minimisation sector. A second Australian injecting room has been approved in Melbourne, and the second year of naloxone OTC availability has almost ticked over. Some would be unaware of these,…

    National | Blog Post | Clinical

  5. Member-pharmacy only

    FPP Blog: Issue 35: Is Your Pharmacy Cyber Secure?

    8 March 2018

    With the increase in cybercrime, hacking, malware and virus attacks and also given new government compulsory breach reporting legislation, it's important that business owners tighten their online security protocols.

    WA | Blog Post | Training, Business Administration, Innovation, Infrastructure

  6. Member-pharmacy only

    FPP Blog: Issue 34: Costco - Why All The Hype?

    1 March 2018

    Earlier this week US retail marketing giant Costco announced it has set its sights on Perth. Completion at the Airport location is expected in 2020. Located adjacent to the new DFO (Direct Factory Outlets), the ‘$55 million, 14,000m² store will…

    WA | Blog Post | Training, Marketing, Innovation, Resilience

  7. Member-pharmacy only

    FPP Blog: Issue 33: Data Breach Law - Your Pharmacy's Obligations

    15 February 2018

    From 22 February 2018, the Privacy Amendment (Notifiable Data Breaches) Bill 2016 (the data breach law) will come into effect after having been passed by both Houses of Parliament.The data breach law, which will apply to most community pharmacies, means…

    WA | Blog Post | Training, Business Administration, Innovation, Infrastructure

  8. Member-pharmacy only

    FPP Blog Series: Issue 32: The Psychology of Store Layout

    8 February 2018

    Most of us would realise that clever retailers and service outlets use principles of consumer psychology to design store atmospherics to drive sales. Of course we KNOW that, but have you explored what these principles are? Have you designed your…

    WA | Blog Post | Training, Marketing, Innovation

  9. Member-pharmacy only

    FPP Blog Series: Issue 31: Improving Your Cash Security

    1 February 2018

    Pharmacy is to a large degree a retail business, and whilst credit cards, debit cards, payWave etc. are increasingly popular, a large amount of cash still passes through our pharmacies. Most owners will try to put in place the best…

    WA | Blog Post | Training, Business Administration, Innovation

  10. Member-pharmacy only

    FPP Blog Series: Issue 30: Predictions in Retail Trends for 2018

    18 January 2018

    Overall retailers have enjoyed a successful Christmas season. Encouragingly the ABS reported gains in December retail sales in WA.To maintain the momentum, smart retailers will continue to evolve with a changing digital and consumer-based environment. So what are some of…

    WA | Blog Post | Training, Business Administration, Innovation

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Page last updated 18 January 2019