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  1. FPP Blog: Surviving the silly season

    9 December 2019

    Welcome to December, the most crucial month of the year in retail. According to Roy Morgan’s annual Christmas retail sales forecasts, Australians are predicted to spend more than $52.7 billion over the Christmas period, an increase of 2.6% from 2018.…

    WA | Blog Post | Training, Business Administration, Leadership, Resilience

  2. Member-pharmacy only

    FPP Blog: An informed pharmacy is an empowered pharmacy

    6 December 2019

    The WA Commercial Tenancy Act is now under review!In Western Australia, most retail shop leases are regulated by the Commercial Tenancy (Retail Shops) Agreements Act WA. Having an understanding of the Act is essential when leasing premises to operate a…

    WA | Blog Post | Capability, Business Administration, Infrastructure, Resilience

  3. FPP Blog: The Process of Buying a Pharmacy

    15 November 2019

    The biggest decision in any ambitious pharmacist’s career will be the first pharmacy purchase. Not only is it the biggest investment decision they will make, bigger than the family home, but also is associated with the biggest debt and the…

    WA | Blog Post | Capability, Business Administration, Infrastructure, Resilience

  4. Consult rooms are plentiful in Forbes

    23 January 2019

    Confidence in the future of community pharmacy is major theme behind much of the work undertaken by Flannery’s Pharmacy in Forbes, NSW.This confidence is reflected in a major refurbishment of the pharmacy which has seen it consolidate its role as…

    National | Blog Post | Business Administration, Community Engagement, Leadership, Advocacy

  5. Confidence is key in the Emerald city

    23 January 2019

    Community pharmacists need to be more confident of themselves and the knowledge and skills they possess to help patients and customers.This is the view of Jessica Burrey, proprietor of Emerald Plaza Pharmacy, Queensland, who says that while the profession has…

    National | Blog Post | Community Engagement, Innovation, Leadership, Advocacy

  6. FPP Blog: Issue 62: Predictions In Retail Trends For 2019

    3 January 2019

    This holiday season in WA has proved to be quite successful for those in the retail industry, as generally most retailers were able to enjoy a successful Christmas period. Increases in December retail sales have been reported, and the rise…

    WA | Blog Post | Capability, Business Administration, Marketing, Innovation, Resilience

  7. Member-pharmacy only

    FPP Blog 47: ALDI the most trusted Australian Brand... but where is pharmacy?

    19 July 2018

    According to recent Roy-Morgan research, ALDI is now the most trusted brand in Australia. These findings were an upset for heritage Australian brands like Qantas. In addition to price, ALDI excelled in terms of reliability, customer focus, the Customer Experience…

    WA | Blog Post | Capability, Training, Business Administration, Marketing, Innovation, Resilience

  8. Member-pharmacy only

    FPP Blog 45: The Art of Being Chosen

    28 June 2018

    What’s different about your retail role in pharmacy?As I write this, I hear that yet another retailer is in the hands of administrators. And Myer and David Jones continue to underperform along with a number of other large retailers and…

    WA | Blog Post | Training, Marketing, Innovation, Resilience

  9. Member-pharmacy only

    FPP Blog: Issue 38: Are You A CX Leader or Laggard?

    26 April 2018

    Customer experience (CX) may be defined as how customers perceive their interactions with your business. The term covers everything your customer experiences and associates with your pharmacy, even before they enter and after they leave.Consulting company Forrester has declared that…

    WA | Blog Post | Capability, Training, Marketing, Innovation, Leadership, Resilience

  10. Collaboration with a side of lunch

    18 April 2018

    Regular communication between pharmacists and pharmacy staff with other health professionals over informal lunches has resulted in a much better understanding of each other’s needs and the work they do for patients.

    National, WA | Blog Post | Business Administration, Advocacy

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Page last updated 18 January 2019