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1. Member-pharmacy only

   FPP Blog: Issue 60: Small Business Concessions

   6 December 2018

   Anything to do with tax is often complicated and best left in the hands of your tax accountant. There is a lot of detail and issues that are all interacting with each other, making it so much harder than what…

   WA | Blog Post | Capability, Training, Business Administration, Innovation

2. Member-pharmacy only

   FPP Blog: Issue 57: KPI's to Measure in Your Pharmacy

   8 November 2018

   With the ever-changing pharmacy landscape, monitoring our data and measuring our performance become even more important. Good business practice says we need to be top of our financial data, so we can manage our business activities properly and make the…

   WA | Blog Post | Capability, Training, Business Administration, Innovation, Infrastructure

3. Member-pharmacy only

   FPP Blog 47: ALDI the most trusted Australian Brand... but where is pharmacy?

   19 July 2018

   According to recent Roy-Morgan research, ALDI is now the most trusted brand in Australia. These findings were an upset for heritage Australian brands like Qantas. In addition to price, ALDI excelled in terms of reliability, customer focus, the Customer Experience…

   WA | Blog Post | Capability, Training, Business Administration, Marketing, Innovation, Resilience

4. Member-pharmacy only

   FPP Blog: Issue 38: Are You A CX Leader or Laggard?

   26 April 2018

   Customer experience (CX) may be defined as how customers perceive their interactions with your business. The term covers everything your customer experiences and associates with your pharmacy, even before they enter and after they leave.Consulting company Forrester has declared that…

   WA | Blog Post | Capability, Training, Marketing, Innovation, Leadership, Resilience