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How to build solid systems and processes to support growth in customer care initiatives
15 September 2019
GuildCare TAS Pharmacy of the Year Finalist – Youngtown Pharmacy’s Solution: Use the business software designed for, and by, Australian pharmacists; GuildCare NG.When Jason Martin settled the purchase for Youngtown Pharmacy in November 2017 he knew there was a bit…
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How to get and keep customers in a very crowded field of competitors
15 August 2019
GuildCare VIC Pharmacy of the Year Finalist – Nova Pharmacy Frankston’s Solution: Find a specific condition or niche and offer the absolute best services and advice in that area.Advertising is bombarding every Australian every day in almost every way. How…
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How to increase revenue without changing the day to day workflow of the pharmacy
15 July 2019
GuildCare SA Pharmacy of the Year Finalist – Terry White Chemmart Wynn Vale’s Solution: Establish recording targets for fee generating services.Like every pharmacy, Terry White Chemmart Wynn Vale has not been immune to the revenue downturns after the PBS reforms.Renee…
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Member-pharmacy only
FPP Blog: Issue 70: Key KPI's for Pharmacy Retail
20 June 2019
Pharmacy as a business model is unique in so many aspects, but it still has a lot of elements in common with many other retail businesses. Insulating ourselves within our own industry can restrict our ability to learn from others…
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How to deliver exceptional customer care with limited staff and resources
15 June 2019
GuildCare National Pharmacy of the Year Customer Care – Lowood Advantage Pharmacy’s QLD Solution: Use technology as much as possible to help optimise the time with customers.Like many Australian regional pharmacies, Lowood Advantage Pharmacy, GuildCare Pharmacy of the Year Winner…
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How to establish a loyal customer base for a new pharmacy with a limited budget
15 May 2019
GuildCare National Pharmacy of the Year Winner – Soul Pattinson Canning Vale WA’s Solution: Create a strong brand with referrals and recommendations from local healthcare professionals.Any business needs to invest time and money into developing their brand for long-term customer…
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Member-pharmacy only
FPP Blog: Issue 69: Tax Planning Strategies
9 May 2019
In today’s era of taxation law, the days of a “once a year” tax planning strategy are long gone. It’s a year-round strategy that you must be aware of and communicate regularly with your accountant on. However, with another financial…
WA | Blog Post | Training, Business Administration, Innovation
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Page last updated 18 January 2019