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  1. How to build solid systems and processes to support growth in customer care initiatives

    15 September 2019

    GuildCare TAS Pharmacy of the Year Finalist – Youngtown Pharmacy’s Solution: Use the business software designed for, and by, Australian pharmacists; GuildCare NG.When Jason Martin settled the purchase for Youngtown Pharmacy in November 2017 he knew there was a bit…

    National | Blog Post | Business Administration

  2. How to get and keep customers in a very crowded field of competitors

    15 August 2019

    GuildCare VIC Pharmacy of the Year Finalist – Nova Pharmacy Frankston’s Solution: Find a specific condition or niche and offer the absolute best services and advice in that area.Advertising is bombarding every Australian every day in almost every way. How…

    National | Blog Post | Business Administration

  3. QLD PATY State Winner Interview

    1 August 2019

    Bridgette Atkinson, Babinda PharmacyHow does it feel to be the State Winner?It feels amazing to be the Queensland State Winner! It’s been an unreal experience so far. I’ve enjoyed networking and getting to know people including the other State Finalists,…

    National, QLD | Blog Post | Leadership

  4. Trust is key to pain discussions

    22 July 2019

    Pharmacist Peggy Zhu is an advocate for the Chronic Pain MedsCheck Trial and points to the trust between patient and pharmacist as a key to its success.Ms Zhu, from Emerald Plaza Pharmacy in Queensland, said establishing this trust was a…

    National | Blog Post | Capability

  5. Passion pays for Hardings 24 hour Pharmacy

    17 July 2019

    The benefits of having staff passionate about delivering professional services to customers in a pharmacy’s unique way are very apparent to the team at Hardings 24-hour Pharmacy Annerley.And one very obvious benefit was the recognition that came from being named…

    National | Blog Post | Leadership

  6. How to increase revenue without changing the day to day workflow of the pharmacy

    15 July 2019

    GuildCare SA Pharmacy of the Year Finalist – Terry White Chemmart Wynn Vale’s Solution: Establish recording targets for fee generating services.Like every pharmacy, Terry White Chemmart Wynn Vale has not been immune to the revenue downturns after the PBS reforms.Renee…

    National | Blog Post | Business Administration

  7. The little pharmacy gem of Glengarry

    8 July 2019

    Pharmacy 777 in Glengarry WA has developed a strategy of active collaboration with allied health professionals and the community, a strategy which saw it winning the award for Excellence in Community Engagement, Collaboration and Partnerships in the Guild Pharmacy of…

    National | Blog Post | Leadership

  8. Destination pharmacy at Burnie

    1 July 2019

    Being named the Guild Pharmacy of the Year winners of the Excellence in Community Engagement, Health Services award was the icing on the cake for Wilkinson’s Pharmacy co-proprietor Jack Muir Wilson.For him, a lot of the value was in the…

    National | Blog Post | Leadership

  9. How to deliver exceptional customer care with limited staff and resources

    15 June 2019

    GuildCare National Pharmacy of the Year Customer Care – Lowood Advantage Pharmacy’s QLD Solution: Use technology as much as possible to help optimise the time with customers.Like many Australian regional pharmacies, Lowood Advantage Pharmacy, GuildCare Pharmacy of the Year Winner…

    National | Blog Post | Business Administration

  10. Upskilling and studying - Pharmacy Assistant of the Year

    20 May 2019

    By Alice Vanderpol, 2018 Pharmacy Assistant of the Year.The S word…Some people (like me) have an appetite for study; the more knowledge and information we absorb, the happier we are. On the other hand, some people quiver at their knees…

    National | Blog Post | Training, Leadership

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Page last updated 18 January 2019