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How to build solid systems and processes to support growth in customer care initiatives
15 September 2019
GuildCare TAS Pharmacy of the Year Finalist – Youngtown Pharmacy’s Solution: Use the business software designed for, and by, Australian pharmacists; GuildCare NG.When Jason Martin settled the purchase for Youngtown Pharmacy in November 2017 he knew there was a bit…
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How to get and keep customers in a very crowded field of competitors
15 August 2019
GuildCare VIC Pharmacy of the Year Finalist – Nova Pharmacy Frankston’s Solution: Find a specific condition or niche and offer the absolute best services and advice in that area.Advertising is bombarding every Australian every day in almost every way. How…
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Why selling to customers is caring for customers
8 August 2019
In community pharmacy where caring for customers’ health is top priority, it can be natural for pharmacy staff to hold back from upselling additional products or services to avoid coming across as too ‘salesy’.However, offering a complementary product or service…
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QLD PATY State Winner Interview
1 August 2019
Bridgette Atkinson, Babinda PharmacyHow does it feel to be the State Winner?It feels amazing to be the Queensland State Winner! It’s been an unreal experience so far. I’ve enjoyed networking and getting to know people including the other State Finalists,…
National, QLD | Blog Post | Leadership
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Trust is key to pain discussions
22 July 2019
Pharmacist Peggy Zhu is an advocate for the Chronic Pain MedsCheck Trial and points to the trust between patient and pharmacist as a key to its success.Ms Zhu, from Emerald Plaza Pharmacy in Queensland, said establishing this trust was a…
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Passion pays for Hardings 24 hour Pharmacy
17 July 2019
The benefits of having staff passionate about delivering professional services to customers in a pharmacy’s unique way are very apparent to the team at Hardings 24-hour Pharmacy Annerley.And one very obvious benefit was the recognition that came from being named…
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How to increase revenue without changing the day to day workflow of the pharmacy
15 July 2019
GuildCare SA Pharmacy of the Year Finalist – Terry White Chemmart Wynn Vale’s Solution: Establish recording targets for fee generating services.Like every pharmacy, Terry White Chemmart Wynn Vale has not been immune to the revenue downturns after the PBS reforms.Renee…
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The little pharmacy gem of Glengarry
8 July 2019
Pharmacy 777 in Glengarry WA has developed a strategy of active collaboration with allied health professionals and the community, a strategy which saw it winning the award for Excellence in Community Engagement, Collaboration and Partnerships in the Guild Pharmacy of…
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Destination pharmacy at Burnie
1 July 2019
Being named the Guild Pharmacy of the Year winners of the Excellence in Community Engagement, Health Services award was the icing on the cake for Wilkinson’s Pharmacy co-proprietor Jack Muir Wilson.For him, a lot of the value was in the…
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How to deliver exceptional customer care with limited staff and resources
15 June 2019
GuildCare National Pharmacy of the Year Customer Care – Lowood Advantage Pharmacy’s QLD Solution: Use technology as much as possible to help optimise the time with customers.Like many Australian regional pharmacies, Lowood Advantage Pharmacy, GuildCare Pharmacy of the Year Winner…
Page last updated 18 January 2019