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  1. How to build solid systems and processes to support growth in customer care initiatives

    15 September 2019

    GuildCare TAS Pharmacy of the Year Finalist – Youngtown Pharmacy’s Solution: Use the business software designed for, and by, Australian pharmacists; GuildCare NG.When Jason Martin settled the purchase for Youngtown Pharmacy in November 2017 he knew there was a bit…

    National | Blog Post | Business Administration

  2. How to get and keep customers in a very crowded field of competitors

    15 August 2019

    GuildCare VIC Pharmacy of the Year Finalist – Nova Pharmacy Frankston’s Solution: Find a specific condition or niche and offer the absolute best services and advice in that area.Advertising is bombarding every Australian every day in almost every way. How…

    National | Blog Post | Business Administration

  3. How to increase revenue without changing the day to day workflow of the pharmacy

    15 July 2019

    GuildCare SA Pharmacy of the Year Finalist – Terry White Chemmart Wynn Vale’s Solution: Establish recording targets for fee generating services.Like every pharmacy, Terry White Chemmart Wynn Vale has not been immune to the revenue downturns after the PBS reforms.Renee…

    National | Blog Post | Business Administration

  4. How to deliver exceptional customer care with limited staff and resources

    15 June 2019

    GuildCare National Pharmacy of the Year Customer Care – Lowood Advantage Pharmacy’s QLD Solution: Use technology as much as possible to help optimise the time with customers.Like many Australian regional pharmacies, Lowood Advantage Pharmacy, GuildCare Pharmacy of the Year Winner…

    National | Blog Post | Business Administration

  5. How to establish a loyal customer base for a new pharmacy with a limited budget

    15 May 2019

    GuildCare National Pharmacy of the Year Winner – Soul Pattinson Canning Vale WA’s Solution: Create a strong brand with referrals and recommendations from local healthcare professionals.Any business needs to invest time and money into developing their brand for long-term customer…

    National | Blog Post | Business Administration

  6. Workflow innovation in Mt Gravatt

    23 January 2019

    The belief that there is always a better way of doing things has been behind the development of a customised workflow system which has changed the dynamics at TerryWhite Chemmart Mt Gravatt Plaza.Co-proprietor Zamil Solanki stresses his passion for systems…

    National | Blog Post | Business Administration, Community Engagement, Innovation, Leadership

  7. 24 hours of professional services

    23 January 2019

    The presence of two discounter pharmaciess in the same suburb has not tempted Hardings 24-hour Pharmacy to try to compete on price.Rather it has confirmed and even strengthened the pharmacy’s commitment to its proud service-based model.Such is this commitment that…

    National | Blog Post | Business Administration, Community Engagement, Innovation, Leadership

  8. Consult rooms are plentiful in Forbes

    23 January 2019

    Confidence in the future of community pharmacy is major theme behind much of the work undertaken by Flannery’s Pharmacy in Forbes, NSW.This confidence is reflected in a major refurbishment of the pharmacy which has seen it consolidate its role as…

    National | Blog Post | Business Administration, Community Engagement, Leadership, Advocacy

  9. Community comes first in Burnie

    23 January 2019

    The commitment to identifying gaps in health services and moving to fill them is a point of differentiation for Wilkinson’s Pharmacy in Burnie.Co-proprietor Jack Muir Wilson says the pharmacy prides itself on being more than just medication-focussed.“We provide real solutions…

    National | Blog Post | Community Engagement, Innovation, Leadership

  10. Changes paved the way in Glengarry

    23 January 2019

    A major renovation and reorganisation has invigorated a WA pharmacy visually and also led to changes in the way the business operates.According to proprietor Tina Pasyar, the pharmacy was originally quite dark and dated in appearance and there were no…

    National | Blog Post | Community Engagement, Innovation, Leadership

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Page last updated 18 January 2019