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1. FPP Blog: Surviving the silly season

   9 December 2019

   Welcome to December, the most crucial month of the year in retail. According to Roy Morgan’s annual Christmas retail sales forecasts, Australians are predicted to spend more than $52.7 billion over the Christmas period, an increase of 2.6% from 2018.…

   WA | Blog Post | Training, Business Administration, Leadership, Resilience

2. FPP Blog: The 3 Dimensions of Job Satisfaction

   2 December 2019

   If you want passion, enthusiasm, energy, caring and concern from your employees towards your customers, what do you need to do?

   WA | Blog Post | HR, Capability, Business Administration, Leadership

3. Member-pharmacy only

   FPP Blog: Issue 71: Preparing the next generation of pharmacy owners

   25 October 2019

   For those of us who are business owners, many remember that first time we ventured into the business world. Whilst we were all quite competent in our respective professions, the leap from professional to business owner is a big one.…

   WA | Blog Post | Training, Business Administration, Innovation, Leadership

4. Member-pharmacy only

   FPP Blog: Issue 65: Top Tips of Pharmacy Partnership

   14 February 2019

   The reality of modern-day pharmacy is that the most likely entry point for a young pharmacist into ownership is via a partnership opportunity. Most pharmacists just do not have enough available funds to invest in a pharmacy outright.

   WA | Blog Post | HR, Business Administration, Innovation, Leadership

5. Member-pharmacy only

   FPP Blog: Issue 63: Getting Ready for KPI Monitoring

   10 January 2019

   In keeping with the saying ‘good decisions come from good data’, this blog will focus on the first considerations in preparing your pharmacy for accurate monitoring of its financial performance.

   WA | Blog Post | Training, Business Administration, Innovation, Leadership, Clinical

6. Member-pharmacy only

   FPP Blog: Issue 58: How to Have a Merry Pharmacy Christmas

   15 November 2018

   Just when you thought the craziness of exams and assignments was over and you could relax a little, pharmacies are now preparing for the rush of extended Christmas trading, school holidays and customers trying to reach their Safety Net limit!

   WA | Blog Post | HR, Training, Business Administration, Innovation, Leadership

7. Member-pharmacy only

   FPP Blog: Issue 54: Long Service Leave

   12 October 2018

   Over the coming weeks, we will be focusing on Industrial Relations and specifically, leave entitlements. This week, we will start with some background information on where employees’ leave entitlements come from, then look at the Long Service Leave entitlement.

   WA | Blog Post | HR, Business Administration, Innovation, Leadership

8. Member-pharmacy only

   FPP Blog: Issue 38: Are You A CX Leader or Laggard?

   26 April 2018

   Customer experience (CX) may be defined as how customers perceive their interactions with your business. The term covers everything your customer experiences and associates with your pharmacy, even before they enter and after they leave.Consulting company Forrester has declared that…

   WA | Blog Post | Capability, Training, Marketing, Innovation, Leadership, Resilience

9. Member-pharmacy only

   FPP Blog Series: Issue 29: Change Management - Beginning Your Professional Services Journey

   11 January 2018

   Data collected from the Pharmacy Guild of Australia’s Health Advice Plus Opportunity Analysis reports (from over 300 pharmacies over the last two years), showed that each pharmacy, on average, had an additional $23,000 in annual professional services income opportunity. This…

   WA | Blog Post | Training, Innovation, Leadership

10. Member-pharmacy only

    FPP Blog Series: Issue 22: Leadership for New Pharmacy Owners

    2 November 2017

    For pharmacists who have just become owners for the first time, one of the critical changes that happens is the transitioning from employee to employer. It is not a quick and certainly not an easy change, but it is one…

    WA | Blog Post | Business Administration, Innovation, Leadership, Resilience