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  1. How to build solid systems and processes to support growth in customer care initiatives

    15 September 2019

    GuildCare TAS Pharmacy of the Year Finalist – Youngtown Pharmacy’s Solution: Use the business software designed for, and by, Australian pharmacists; GuildCare NG.When Jason Martin settled the purchase for Youngtown Pharmacy in November 2017 he knew there was a bit…

    National | Blog Post | Business Administration

  2. How to get and keep customers in a very crowded field of competitors

    15 August 2019

    GuildCare VIC Pharmacy of the Year Finalist – Nova Pharmacy Frankston’s Solution: Find a specific condition or niche and offer the absolute best services and advice in that area.Advertising is bombarding every Australian every day in almost every way. How…

    National | Blog Post | Business Administration

  3. Why selling to customers is caring for customers

    8 August 2019

    In community pharmacy where caring for customers’ health is top priority, it can be natural for pharmacy staff to hold back from upselling additional products or services to avoid coming across as too ‘salesy’.However, offering a complementary product or service…

    National

  4. QLD PATY State Winner Interview

    1 August 2019

    Bridgette Atkinson, Babinda PharmacyHow does it feel to be the State Winner?It feels amazing to be the Queensland State Winner! It’s been an unreal experience so far. I’ve enjoyed networking and getting to know people including the other State Finalists,…

    National, QLD | Blog Post | Leadership

  5. Trust is key to pain discussions

    22 July 2019

    Pharmacist Peggy Zhu is an advocate for the Chronic Pain MedsCheck Trial and points to the trust between patient and pharmacist as a key to its success.Ms Zhu, from Emerald Plaza Pharmacy in Queensland, said establishing this trust was a…

    National | Blog Post | Capability

  6. Passion pays for Hardings 24 hour Pharmacy

    17 July 2019

    The benefits of having staff passionate about delivering professional services to customers in a pharmacy’s unique way are very apparent to the team at Hardings 24-hour Pharmacy Annerley.And one very obvious benefit was the recognition that came from being named…

    National | Blog Post | Leadership

  7. How to increase revenue without changing the day to day workflow of the pharmacy

    15 July 2019

    GuildCare SA Pharmacy of the Year Finalist – Terry White Chemmart Wynn Vale’s Solution: Establish recording targets for fee generating services.Like every pharmacy, Terry White Chemmart Wynn Vale has not been immune to the revenue downturns after the PBS reforms.Renee…

    National | Blog Post | Business Administration

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Page last updated 18 January 2019