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FPP Blog: Surviving the silly season
9 December 2019
Welcome to December, the most crucial month of the year in retail. According to Roy Morgan’s annual Christmas retail sales forecasts, Australians are predicted to spend more than $52.7 billion over the Christmas period, an increase of 2.6% from 2018.…
WA | Blog Post | Training, Business Administration, Leadership, Resilience
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FPP Blog: The 3 Dimensions of Job Satisfaction
2 December 2019
If you want passion, enthusiasm, energy, caring and concern from your employees towards your customers, what do you need to do?
WA | Blog Post | HR, Capability, Business Administration, Leadership
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FPP Blog: The Process of Buying a Pharmacy - Part 2
22 November 2019
We continue with our step-by-step guide to buying a pharmacy. In the previous blog we covered issues surrounding family, strategy, your network of advisors, advice on legal structures and funding. Now we explore opportunities, sale agreements, due diligence, funding and…
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FPP Blog: The Process of Buying a Pharmacy
15 November 2019
The biggest decision in any ambitious pharmacist’s career will be the first pharmacy purchase. Not only is it the biggest investment decision they will make, bigger than the family home, but also is associated with the biggest debt and the…
WA | Blog Post | Capability, Business Administration, Infrastructure, Resilience
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How to build solid systems and processes to support growth in customer care initiatives
15 September 2019
GuildCare TAS Pharmacy of the Year Finalist – Youngtown Pharmacy’s Solution: Use the business software designed for, and by, Australian pharmacists; GuildCare NG.When Jason Martin settled the purchase for Youngtown Pharmacy in November 2017 he knew there was a bit…
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How to get and keep customers in a very crowded field of competitors
15 August 2019
GuildCare VIC Pharmacy of the Year Finalist – Nova Pharmacy Frankston’s Solution: Find a specific condition or niche and offer the absolute best services and advice in that area.Advertising is bombarding every Australian every day in almost every way. How…
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How to increase revenue without changing the day to day workflow of the pharmacy
15 July 2019
GuildCare SA Pharmacy of the Year Finalist – Terry White Chemmart Wynn Vale’s Solution: Establish recording targets for fee generating services.Like every pharmacy, Terry White Chemmart Wynn Vale has not been immune to the revenue downturns after the PBS reforms.Renee…
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How to deliver exceptional customer care with limited staff and resources
15 June 2019
GuildCare National Pharmacy of the Year Customer Care – Lowood Advantage Pharmacy’s QLD Solution: Use technology as much as possible to help optimise the time with customers.Like many Australian regional pharmacies, Lowood Advantage Pharmacy, GuildCare Pharmacy of the Year Winner…
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How to establish a loyal customer base for a new pharmacy with a limited budget
15 May 2019
GuildCare National Pharmacy of the Year Winner – Soul Pattinson Canning Vale WA’s Solution: Create a strong brand with referrals and recommendations from local healthcare professionals.Any business needs to invest time and money into developing their brand for long-term customer…
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FPP Blog: Issue 66: Lease vs License
14 March 2019
If you have any questions about your lease or want to know more, The Guild WA is hosting a Rental & Leasing Information event with industry experts on April 2nd, 2019.Click here to learn more about the event and register…
WA | Blog Post | Capability, Business Administration, Innovation
Page last updated 18 January 2019