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15 November 2018
Just when you thought the craziness of exams and assignments was over and you could relax a little, pharmacies are now preparing for the rush of extended Christmas trading, school holidays and customers trying to reach their Safety Net limit!
12 October 2018
Over the coming weeks, we will be focusing on Industrial Relations and specifically, leave entitlements. This week, we will start with some background information on where employees’ leave entitlements come from, then look at the Long Service Leave entitlement.
26 April 2018
Customer experience (CX) may be defined as how customers perceive their interactions with your business. The term covers everything your customer experiences and associates with your pharmacy, even before they enter and after they leave.Consulting company Forrester has declared that…
18 April 2018
Regular communication between pharmacists and pharmacy staff with other health professionals over informal lunches has resulted in a much better understanding of each other’s needs and the work they do for patients.
3 April 2018
The development of a unique COPD screening program tailored for residents in the Wagga Wagga area of NSW has resulted in higher-than-average referral rates to GPs from the initiative.
20 March 2018
A focus on engagement between pharmacists and patients has helped to boost business in the remodelled and refocussed Christies Guild TerryWhite Chemmart at Christies Beach in SA.
7 March 2018
Taking an unusual approach to innovation in pharmacy has paid off for Priceline Pharmacy Wetherill Park in NSW.
28 February 2018
What will community pharmacies look like in Australia in 2025? What differences will there be in the way pharmacies deliver medicines and services to patients, and in the way pharmacies are integrated into the wider health system?
6 February 2018
Submitting an application for Guild Pharmacy of the Year ensured Hannah Mann realised it is too easy to get caught up in the day-to-day stuff, highlighted the broader issues and changes to make to meet the needs of the community.…
11 January 2018
Data collected from the Pharmacy Guild of Australia’s Health Advice Plus Opportunity Analysis reports (from over 300 pharmacies over the last two years), showed that each pharmacy, on average, had an additional $23,000 in annual professional services income opportunity. This…