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  1. How to build solid systems and processes to support growth in customer care initiatives

    15 September 2019

    GuildCare TAS Pharmacy of the Year Finalist – Youngtown Pharmacy’s Solution: Use the business software designed for, and by, Australian pharmacists; GuildCare NG.When Jason Martin settled the purchase for Youngtown Pharmacy in November 2017 he knew there was a bit…

    National | Blog Post | Business Administration

  2. How to get and keep customers in a very crowded field of competitors

    15 August 2019

    GuildCare VIC Pharmacy of the Year Finalist – Nova Pharmacy Frankston’s Solution: Find a specific condition or niche and offer the absolute best services and advice in that area.Advertising is bombarding every Australian every day in almost every way. How…

    National | Blog Post | Business Administration

  3. How to increase revenue without changing the day to day workflow of the pharmacy

    15 July 2019

    GuildCare SA Pharmacy of the Year Finalist – Terry White Chemmart Wynn Vale’s Solution: Establish recording targets for fee generating services.Like every pharmacy, Terry White Chemmart Wynn Vale has not been immune to the revenue downturns after the PBS reforms.Renee…

    National | Blog Post | Business Administration

  4. Member-pharmacy only

    FPP Blog: Issue 70: Key KPI's for Pharmacy Retail

    20 June 2019

    Pharmacy as a business model is unique in so many aspects, but it still has a lot of elements in common with many other retail businesses. Insulating ourselves within our own industry can restrict our ability to learn from others…

    WA | Blog Post | Business Administration, Innovation

  5. How to deliver exceptional customer care with limited staff and resources

    15 June 2019

    GuildCare National Pharmacy of the Year Customer Care – Lowood Advantage Pharmacy’s QLD Solution: Use technology as much as possible to help optimise the time with customers.Like many Australian regional pharmacies, Lowood Advantage Pharmacy, GuildCare Pharmacy of the Year Winner…

    National | Blog Post | Business Administration

  6. How to establish a loyal customer base for a new pharmacy with a limited budget

    15 May 2019

    GuildCare National Pharmacy of the Year Winner – Soul Pattinson Canning Vale WA’s Solution: Create a strong brand with referrals and recommendations from local healthcare professionals.Any business needs to invest time and money into developing their brand for long-term customer…

    National | Blog Post | Business Administration

  7. Member-pharmacy only

    FPP Blog: Issue 69: Tax Planning Strategies

    9 May 2019

    In today’s era of taxation law, the days of a “once a year” tax planning strategy are long gone. It’s a year-round strategy that you must be aware of and communicate regularly with your accountant on. However, with another financial…

    WA | Blog Post | Training, Business Administration, Innovation

  8. Member-pharmacy only

    FPP Blog: Issue 68: Cashflow as the Lifeblood of Any Pharmacy

    11 April 2019

    It is often said that cashflow is the lifeblood of any business. This is extremely relevant in pharmacy where so much money is tied up in stock, customer debtors, PBS amounts owing, together with paying suppliers, etc. It is a…

    WA | Blog Post | Business Administration, Innovation

  9. Member-pharmacy only

    FPP Blog: Issue 67: Family Trusts

    28 March 2019

    By far the most common legal structure used by most small businesses, and certainly since October 2010 in pharmacy land, are Family Trusts. While they offer a lot of benefits, particularly regarding income distributions and tax efficiency, they are very…

    WA | Blog Post | Capability, Business Administration, Innovation

  10. FPP Blog: Issue 66: Lease vs License

    14 March 2019

    If you have any questions about your lease or want to know more, The Guild WA is hosting a Rental & Leasing Information event with industry experts on April 2nd, 2019.Click here to learn more about the event and register…

    WA | Blog Post | Capability, Business Administration, Innovation

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Page last updated 18 January 2019