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  1. How to build solid systems and processes to support growth in customer care initiatives

    15 September 2019

    GuildCare TAS Pharmacy of the Year Finalist – Youngtown Pharmacy’s Solution: Use the business software designed for, and by, Australian pharmacists; GuildCare NG.When Jason Martin settled the purchase for Youngtown Pharmacy in November 2017 he knew there was a bit…

    National | Blog Post | Business Administration

  2. How to get and keep customers in a very crowded field of competitors

    15 August 2019

    GuildCare VIC Pharmacy of the Year Finalist – Nova Pharmacy Frankston’s Solution: Find a specific condition or niche and offer the absolute best services and advice in that area.Advertising is bombarding every Australian every day in almost every way. How…

    National | Blog Post | Business Administration

  3. Trust is key to pain discussions

    22 July 2019

    Pharmacist Peggy Zhu is an advocate for the Chronic Pain MedsCheck Trial and points to the trust between patient and pharmacist as a key to its success.Ms Zhu, from Emerald Plaza Pharmacy in Queensland, said establishing this trust was a…

    National | Blog Post | Capability

  4. How to increase revenue without changing the day to day workflow of the pharmacy

    15 July 2019

    GuildCare SA Pharmacy of the Year Finalist – Terry White Chemmart Wynn Vale’s Solution: Establish recording targets for fee generating services.Like every pharmacy, Terry White Chemmart Wynn Vale has not been immune to the revenue downturns after the PBS reforms.Renee…

    National | Blog Post | Business Administration

  5. Member-pharmacy only

    FPP Blog: Issue 70: Key KPI's for Pharmacy Retail

    20 June 2019

    Pharmacy as a business model is unique in so many aspects, but it still has a lot of elements in common with many other retail businesses. Insulating ourselves within our own industry can restrict our ability to learn from others…

    WA | Blog Post | Business Administration, Innovation

  6. How to deliver exceptional customer care with limited staff and resources

    15 June 2019

    GuildCare National Pharmacy of the Year Customer Care – Lowood Advantage Pharmacy’s QLD Solution: Use technology as much as possible to help optimise the time with customers.Like many Australian regional pharmacies, Lowood Advantage Pharmacy, GuildCare Pharmacy of the Year Winner…

    National | Blog Post | Business Administration

  7. How to establish a loyal customer base for a new pharmacy with a limited budget

    15 May 2019

    GuildCare National Pharmacy of the Year Winner – Soul Pattinson Canning Vale WA’s Solution: Create a strong brand with referrals and recommendations from local healthcare professionals.Any business needs to invest time and money into developing their brand for long-term customer…

    National | Blog Post | Business Administration

  8. Member-pharmacy only

    FPP Blog: Issue 69: Tax Planning Strategies

    9 May 2019

    In today’s era of taxation law, the days of a “once a year” tax planning strategy are long gone. It’s a year-round strategy that you must be aware of and communicate regularly with your accountant on. However, with another financial…

    WA | Blog Post | Training, Business Administration, Innovation

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Page last updated 18 January 2019