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1. Member-pharmacy only

   FPP Blog: An informed pharmacy is an empowered pharmacy

   6 December 2019

   The WA Commercial Tenancy Act is now under review!In Western Australia, most retail shop leases are regulated by the Commercial Tenancy (Retail Shops) Agreements Act WA. Having an understanding of the Act is essential when leasing premises to operate a…

   WA | Blog Post | Capability, Business Administration, Infrastructure, Resilience

2. Member-pharmacy only

   FPP Blog: Issue 67: Family Trusts

   28 March 2019

   By far the most common legal structure used by most small businesses, and certainly since October 2010 in pharmacy land, are Family Trusts. While they offer a lot of benefits, particularly regarding income distributions and tax efficiency, they are very…

   WA | Blog Post | Capability, Business Administration, Innovation

3. Member-pharmacy only

   FPP Blog: Issue 63: Getting Ready for KPI Monitoring

   10 January 2019

   In keeping with the saying ‘good decisions come from good data’, this blog will focus on the first considerations in preparing your pharmacy for accurate monitoring of its financial performance.

   WA | Blog Post | Training, Business Administration, Innovation, Leadership, Clinical

4. Member-pharmacy only

   FPP Blog: Issue 60: Small Business Concessions

   6 December 2018

   Anything to do with tax is often complicated and best left in the hands of your tax accountant. There is a lot of detail and issues that are all interacting with each other, making it so much harder than what…

   WA | Blog Post | Capability, Training, Business Administration, Innovation

5. Member-pharmacy only

   FPP Blog: Issue 57: KPI's to Measure in Your Pharmacy

   8 November 2018

   With the ever-changing pharmacy landscape, monitoring our data and measuring our performance become even more important. Good business practice says we need to be top of our financial data, so we can manage our business activities properly and make the…

   WA | Blog Post | Capability, Training, Business Administration, Innovation, Infrastructure

6. Member-pharmacy only

   FPP Blog 47: ALDI the most trusted Australian Brand... but where is pharmacy?

   19 July 2018

   According to recent Roy-Morgan research, ALDI is now the most trusted brand in Australia. These findings were an upset for heritage Australian brands like Qantas. In addition to price, ALDI excelled in terms of reliability, customer focus, the Customer Experience…

   WA | Blog Post | Capability, Training, Business Administration, Marketing, Innovation, Resilience

7. Member-pharmacy only

   FPP Blog: Issue 38: Are You A CX Leader or Laggard?

   26 April 2018

   Customer experience (CX) may be defined as how customers perceive their interactions with your business. The term covers everything your customer experiences and associates with your pharmacy, even before they enter and after they leave.Consulting company Forrester has declared that…

   WA | Blog Post | Capability, Training, Marketing, Innovation, Leadership, Resilience

8. Member-pharmacy only

   FPP Blog Series: Issue 14: The Patient Connection

   8 September 2017

   We have previously talked about increasing customer numbers, and how minor increases can have a large impact on your overall profitability. We have also considered how customer numbers can be increased by not only attracting new customers to your store,…

   WA | Blog Post | Training, Innovation, Clinical