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15 November 2018
Just when you thought the craziness of exams and assignments was over and you could relax a little, pharmacies are now preparing for the rush of extended Christmas trading, school holidays and customers trying to reach their Safety Net limit!
12 October 2018
Over the coming weeks, we will be focusing on Industrial Relations and specifically, leave entitlements. This week, we will start with some background information on where employees’ leave entitlements come from, then look at the Long Service Leave entitlement.
26 April 2018
Customer experience (CX) may be defined as how customers perceive their interactions with your business. The term covers everything your customer experiences and associates with your pharmacy, even before they enter and after they leave.Consulting company Forrester has declared that…
28 February 2018
What will community pharmacies look like in Australia in 2025? What differences will there be in the way pharmacies deliver medicines and services to patients, and in the way pharmacies are integrated into the wider health system?
11 January 2018
Data collected from the Pharmacy Guild of Australia’s Health Advice Plus Opportunity Analysis reports (from over 300 pharmacies over the last two years), showed that each pharmacy, on average, had an additional $23,000 in annual professional services income opportunity. This…
2 November 2017
For pharmacists who have just become owners for the first time, one of the critical changes that happens is the transitioning from employee to employer. It is not a quick and certainly not an easy change, but it is one…
28 October 2017
As Pharmacy Assistants there are numerous ways we can benefit from reviewing the Training Package and unit of competencies when developing our professional development plan.
26 October 2017
This week we ran a free business management workshop and webinar at the Pharmacy Guild WA Branch. The aim of the workshop was to get owners thinking about their own management style and ensuring they take the right approach to…
17 July 2017
Join us for Part Two of the McDonalds Pharmacy transition from a product supply based model to a model where the pharmacy staff supply professional health services that deliver improved community health care, and learn how they overcame obstacles in…
10 July 2017
Old habits die hard, and this can be especially true of community pharmacy when transitioning the way they do business. But when those old habits are replaced by new habits, the results can see marked benefits for the pharmacy’s customers…