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15 November 2018
Just when you thought the craziness of exams and assignments was over and you could relax a little, pharmacies are now preparing for the rush of extended Christmas trading, school holidays and customers trying to reach their Safety Net limit!
8 November 2018
With the ever-changing pharmacy landscape, monitoring our data and measuring our performance become even more important. Good business practice says we need to be top of our financial data, so we can manage our business activities properly and make the…
12 October 2018
Over the coming weeks, we will be focusing on Industrial Relations and specifically, leave entitlements. This week, we will start with some background information on where employees’ leave entitlements come from, then look at the Long Service Leave entitlement.
15 June 2018
With another end of financial year looming, you will need to get your tax information together and go see your accountant. At Peak Strategies, we enjoy preparing our clients’ compliance work however we do come across some common errors.With this…
26 April 2018
Customer experience (CX) may be defined as how customers perceive their interactions with your business. The term covers everything your customer experiences and associates with your pharmacy, even before they enter and after they leave.Consulting company Forrester has declared that…
8 March 2018
With the increase in cybercrime, hacking, malware and virus attacks and also given new government compulsory breach reporting legislation, it's important that business owners tighten their online security protocols.
28 February 2018
What will community pharmacies look like in Australia in 2025? What differences will there be in the way pharmacies deliver medicines and services to patients, and in the way pharmacies are integrated into the wider health system?
15 February 2018
From 22 February 2018, the Privacy Amendment (Notifiable Data Breaches) Bill 2016 (the data breach law) will come into effect after having been passed by both Houses of Parliament.The data breach law, which will apply to most community pharmacies, means…
11 January 2018
Data collected from the Pharmacy Guild of Australia’s Health Advice Plus Opportunity Analysis reports (from over 300 pharmacies over the last two years), showed that each pharmacy, on average, had an additional $23,000 in annual professional services income opportunity. This…