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26 April 2018
Customer experience (CX) may be defined as how customers perceive their interactions with your business. The term covers everything your customer experiences and associates with your pharmacy, even before they enter and after they leave.Consulting company Forrester has declared that…
18 April 2018
Regular communication between pharmacists and pharmacy staff with other health professionals over informal lunches has resulted in a much better understanding of each other’s needs and the work they do for patients.
3 April 2018
The development of a unique COPD screening program tailored for residents in the Wagga Wagga area of NSW has resulted in higher-than-average referral rates to GPs from the initiative.
20 March 2018
A focus on engagement between pharmacists and patients has helped to boost business in the remodelled and refocussed Christies Guild TerryWhite Chemmart at Christies Beach in SA.
7 March 2018
Taking an unusual approach to innovation in pharmacy has paid off for Priceline Pharmacy Wetherill Park in NSW.
1 March 2018
Earlier this week US retail marketing giant Costco announced it has set its sights on Perth. Completion at the Airport location is expected in 2020. Located adjacent to the new DFO (Direct Factory Outlets), the ‘$55 million, 14,000m² store will…
28 February 2018
What will community pharmacies look like in Australia in 2025? What differences will there be in the way pharmacies deliver medicines and services to patients, and in the way pharmacies are integrated into the wider health system?
8 February 2018
Most of us would realise that clever retailers and service outlets use principles of consumer psychology to design store atmospherics to drive sales. Of course we KNOW that, but have you explored what these principles are? Have you designed your…
6 February 2018
Submitting an application for Guild Pharmacy of the Year ensured Hannah Mann realised it is too easy to get caught up in the day-to-day stuff, highlighted the broader issues and changes to make to meet the needs of the community.…
7 December 2017
According to Roy Morgan Research and the Australian Retailers Association, Australians are predicted to spend more than $50 billion in retail over the Christmas period, up by 2.8% on 2016 figures.