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  1. Member-pharmacy only

    FPP Blog: Issue 38: Are You A CX Leader or Laggard?

    26 April 2018

    Customer experience (CX) may be defined as how customers perceive their interactions with your business. The term covers everything your customer experiences and associates with your pharmacy, even before they enter and after they leave.Consulting company Forrester has declared that…

    WA | Blog Post | Capability, Training, Marketing, Innovation, Leadership, Resilience

  2. Member-pharmacy only

    FPP Blog: Issue 34: Costco - Why All The Hype?

    1 March 2018

    Earlier this week US retail marketing giant Costco announced it has set its sights on Perth. Completion at the Airport location is expected in 2020. Located adjacent to the new DFO (Direct Factory Outlets), the ‘$55 million, 14,000m² store will…

    WA | Blog Post | Training, Marketing, Innovation, Resilience

  3. Member-pharmacy only

    FPP Blog Series: Issue 32: The Psychology of Store Layout

    8 February 2018

    Most of us would realise that clever retailers and service outlets use principles of consumer psychology to design store atmospherics to drive sales. Of course we KNOW that, but have you explored what these principles are? Have you designed your…

    WA | Blog Post | Training, Marketing, Innovation

  4. Member-pharmacy only

    FPP Blog Series: Issue 27: Surviving the silly season in community pharmacy

    7 December 2017

    According to Roy Morgan Research and the Australian Retailers Association, Australians are predicted to spend more than $50 billion in retail over the Christmas period, up by 2.8% on 2016 figures.

    WA | Blog Post | Training, Marketing, Innovation

  5. Member-pharmacy only

    FPP Blog Series: Issue 24: Moving Beyond Your Four Walls

    16 November 2017

    Many community pharmacies traditionally have based their success around location and convenience. There are few however who are lucky enough to have a great location where many local residents walk past your store, or have what I call the golden…

    WA | Blog Post | Training, Business Administration, Marketing, Innovation

  6. Member-pharmacy only

    FPP Blog Series: Issue 23: Merchandising for the Modern Consumer

    9 November 2017

    This blog discusses tips and Guidelines to ensure maximum impact and sales from your promotional displays.

    WA | Blog Post | Training, Marketing, Innovation

  7. M.Y.P.D – My Professional development

    28 October 2017

    As Pharmacy Assistants there are numerous ways we can benefit from reviewing the Training Package and unit of competencies when developing our professional development plan.

    National, QLD | Blog Post | HR, Leadership

  8. Who’s who in your zoo?

    6 October 2017

    The bottom line is that everyone in your local area will need a pharmacy at some point, so how can you best connect with every person? If we don’t look into finding out more about our community, then someone else will.

    National, QLD | Blog Post | HR, Community Engagement, Resilience

  9. Member-pharmacy only

    FPP Blog Series: Issue 16: Stock Management - Maximising Your Return

    21 September 2017

    Last week we discussed stock management in regards to the main KPI of Stock Turnover rates. We learned about how this impacts cash flow when our stock turnover rates are too low, but also the problems that are caused when…

    WA | Blog Post | Training, Business Administration, Marketing, Innovation

  10. How to create your dream team (and find your business Zen)

    19 September 2017

    Top five tips for creating your dream pharmacy team

    National, QLD | Blog Post | HR, Business Administration

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Page last updated 21 January 2020