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  1. Member-pharmacy only

    FPP Blog 47: ALDI the most trusted Australian Brand... but where is pharmacy?

    19 July 2018

    According to recent Roy-Morgan research, ALDI is now the most trusted brand in Australia. These findings were an upset for heritage Australian brands like Qantas. In addition to price, ALDI excelled in terms of reliability, customer focus, the Customer Experience…

    WA | Blog Post | Capability, Training, Business Administration, Marketing, Innovation, Resilience

  2. Member-pharmacy only

    FPP Blog 45: The Art of Being Chosen

    28 June 2018

    What’s different about your retail role in pharmacy?As I write this, I hear that yet another retailer is in the hands of administrators. And Myer and David Jones continue to underperform along with a number of other large retailers and…

    WA | Blog Post | Training, Marketing, Innovation, Resilience

  3. Member-pharmacy only

    FPP Blog: Issue 38: Are You A CX Leader or Laggard?

    26 April 2018

    Customer experience (CX) may be defined as how customers perceive their interactions with your business. The term covers everything your customer experiences and associates with your pharmacy, even before they enter and after they leave.Consulting company Forrester has declared that…

    WA | Blog Post | Capability, Training, Marketing, Innovation, Leadership, Resilience

  4. Member-pharmacy only

    FPP Blog: Issue 36: Determining Pharmacy Value

    29 March 2018

    In our last blog we discussed the capitalisation rates used in valuations, how they are determined, the impact they have on the value of a pharmacy and some of the issues that valuers consider. This week we look at the…

    WA | Blog Post | Training, Business Administration, Innovation, Resilience

  5. Member-pharmacy only

    FPP Blog: Issue 34: Costco - Why All The Hype?

    1 March 2018

    Earlier this week US retail marketing giant Costco announced it has set its sights on Perth. Completion at the Airport location is expected in 2020. Located adjacent to the new DFO (Direct Factory Outlets), the ‘$55 million, 14,000m² store will…

    WA | Blog Post | Training, Marketing, Innovation, Resilience

  6. Member-pharmacy only

    FPP Blog Series: Issue 25: Understanding Your Financial Performance

    23 November 2017

    Understanding the financial performance of your pharmacy is a vital component of any owner’s life and probably more now than ever. Owners generally have a deep understanding of the activities of their business. However, when we are undertaking trading performance…

    WA | Blog Post | Training, Business Administration, Innovation, Resilience

  7. Member-pharmacy only

    FPP Blog Series: Issue 22: Leadership for New Pharmacy Owners

    2 November 2017

    For pharmacists who have just become owners for the first time, one of the critical changes that happens is the transitioning from employee to employer. It is not a quick and certainly not an easy change, but it is one…

    WA | Blog Post | Business Administration, Innovation, Leadership, Resilience

  8. Who’s who in your zoo?

    6 October 2017

    The bottom line is that everyone in your local area will need a pharmacy at some point, so how can you best connect with every person? If we don’t look into finding out more about our community, then someone else will.

    National, QLD | Blog Post | HR, Community Engagement, Resilience

  9. Evolving to survive: transitioning a pharmacy business in rural NSW

    10 July 2017

    Old habits die hard, and this can be especially true of community pharmacy when transitioning the way they do business. But when those old habits are replaced by new habits, the results can see marked benefits for the pharmacy’s customers…

    National | Blog Post | Capability, Business Administration, Community Engagement, Leadership, Resilience

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Page last updated 30 January 2018