Training for pharmacy assistants to support pain management

Date: 23 November 2017

Pain is one of the most common reasons to visit a pharmacy. Many customers have established routines and preferred medicines to relieve their pain. The change to scheduling of certain medicines to relieve pain on 1 February 2018 represents a significant change to the types of medicines available to relieve pain in the pharmacy.

This change is also expected to affect many customers’ pain management strategies. In order to help customers better manage their pain, pharmacy assistants need to understand the types of pain commonly seen in a pharmacy setting, as well as the situations where customers require pharmacist interaction.

The Guild and PSA have developed a series of five modules to assist pharmacy assistants to understand the change to scheduling of these medicines and adapt to the new scheduling requirements.

The two organisations have collaborated to develop the package of materials –  designed to support pharmacists
and pharmacy assistants –  which reflect a whole-of-pharmacy approach to ensure the entire pharmacy sector
is prepared for the change.

The  third  of  these  modules,  Scheduling  changes:  Pain  management  for  pharmacy  assistants,  will assist  pharmacy assistants to recognise key types of pain in pharmacy, medicines used to treat pain and when they
are or are not appropriate, and when customers will require referral to the pharmacist, including key symptoms
that require immediate referral.

This activity has been approved for 45 minutes of QCPP Refresher Training and will contribute to the annual requirement of three hours of QCPP Refresher for pharmacy assistants.

To enrol in this course please visit or

For more information, contact either Guild Learning and Development on 03 9810 9930 or email or PSA on 1300 269 772 or email

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