Dealing with difficult behaviours in the pharmacy

Media Release

Date: 12 June 2018

Health problems can affect patient behaviour, and create challenges for pharmacists and their staff trying to communicate with and assist patients.

It is important that pharmacy employers, managers and pharmacists have the skills to manage difficult and challenging patient behaviours in the pharmacy through communication approaches and techniques.

The unique dynamic of pharmacy businesses as combinations of health and retail add to the complexity of the issue.

Guild Learning and Development has developed a new online course titled Dealing with difficult and challenging behaviours.

This course examines various communication approaches and techniques that can be used when dealing with patients and other health professionals.

It also provides guidance on how to deal with difficult, disruptive and illegal behaviours that may be encountered in the pharmacy setting.

This activity has been accredited for 1.5 hours of Group 1 CPD (or 1.5 CPD credits), suitable for inclusion in an individual pharmacist’s CPD plan, which can be converted to 1.5 hours of Group 2 CPD (or 3 CPD credits) upon successful completion of relevant assessment activities.   

To enrol in this course please visit

Please contact Guild Learning and Development on 03 9810 9930 or email for more information.

Contact: Greg Turnbull
Phone: 0412 910 261

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Page last updated 30 August 2018