The Community Pharmacy to General Practice (CP2GP) initiative is a joint project with Telstra Health to better connect community pharmacies with GP services through two key solutions:
Online GP appointment bookings via HealthEngine®, Australia’s leading provider of online booking services for general practice enabling pharmacies to facilitate access to face-to-face appointments with the patient’s nominated and/or local GP. Visit the Telstra Telehealth website to find out more.
Telemedicine 24/7 via ReadyCare®, Australia’s purpose-built telemedicine service where individuals can talk to a doctor in Australia, via phone or video 24/7 and providing convenient access to a GP in circumstances when it is not possible to provide a patient with timely access to their GP or to a local GP service.
This exciting new initiative will be exclusively facilitated by Guild members and provide pharmacy patients with enhanced access options to GP care.
Community pharmacies interested in participating in the CP2GP initiative are required to meet the following mandatory requirements:
1 If your pharmacy is insured with Guild Insurance, your current Pharmacy Insurance Policy will provide coverage during the Ready Care pilot. Those that are not insured with Guild Insurance should check with their current insurer.
Once logged in, Guild Members can express their interest and find out more.
(incorporating HealthEngine® and ReadyCare®)
A pharmacy will be paid a monthly ‘Access and Infrastructure Fee’ for providing access and supporting infrastructure for patients to access the ReadyCare® telemedicine service. It is not a ‘referral fee’.
The patient’s comfort and privacy must be taken into consideration in the setup of the consultation room. Consider a consultation room that has the following:
The room needs to be setup with appropriate ICT infrastructure to facilitate access to the ReadyCare Telemedicine Service that includes both phone and video consultation, including the following minimum requirements:
Processor: Intel i3/i5/i7/, Core 2 Duo, Atom, iMac, MacBook, MacBook Pro
RAM: 1GB (minimum)
Web Browser: Mozilla Firefox 13.0 and above, Google Chrome 10.0 and above, Apple Safari 5.0 and above, Microsoft Internet Explorer 8 and above
Operating system: Windows 8, Windows 7, SP1, Windows Vista SP2 and above, Windows XP SP3 , Mac OS X 10.6 and above
Webcam: Integrated or external
Generally, based on the pharmacist’s triage of the patient the various conditions presented to ReadyCare® will include:
ReadyCare® will navigate the patient in accordance with the patient’s suitability for telemedicine. There may be some conditions for which a GP consultation would not be helpful, e.g. dental problems, wounds requiring specialised dressings and/or wounds requiring stiches. ReadyCare® will provide guidance to the patient about the unsuitability of such requests. However, the ReadyCare® TMA will not decline a consultation if it is still desired by the patient.
The ReadyCare® GP will assesses the situation to be a non-emergency prescription situation, the following steps will be followed:
For emergency prescriptions situations, different prescribing regimes apply under various Australian Commonwealth, State and Territory drugs and Poisons Acts and as such, a prescriber will comply with the different regulations if they provide a prescription to a pharmacist by phone and fax in an emergency.
A ReadyCare® GP will exercise their clinical judgment in determining whether a situation constitutes an emergency for prescribing purposes.
In deciding whether a patient needs an ‘emergency’ prescription at the time of the consultation, and hence whether to phone and fax a prescription to a pharmacy, a ReadyCare® GP will exercise their clinical judgment, taking into account factors including:
ReadyCare® will generally encourage patients to get prescriptions for regular medications from their regular GP, however they do recognise that there are circumstances in which the patient may need ReadyCare® to provide these. In such cases the ReadyCare® GP will usually only provide a prescription without any repeats to encourage the patient to be seen by their regular GP and support continuity of care.
Once logged in, Guild Members can access more information on CP2GP and ReadyCare®.