Telehealth and CP2GP

Community Pharmacy to General Practice (CP2GP)

The Community Pharmacy to General Practice (CP2GP) initiative is a joint project with Telstra Health to better connect community pharmacies with GP services through two key solutions:

  1. Online GP appointment bookings via HealthEngine®, Australia’s leading provider of online booking services for general practice enabling pharmacies to facilitate access to face-to-face appointments with the patient’s nominated and/or local GP.   Visit the Telstra Telehealth website to find out more.
  2. Telemedicine 24/7 via ReadyCare®, Australia’s purpose-built telemedicine service where individuals can talk to a doctor in Australia, via phone or video 24/7 and providing convenient access to a GP in circumstances when it is not possible to provide a patient with timely access to their GP or to a local GP service.

View the Community Pharmacy ReadyCare® video below

This exciting new initiative will be exclusively facilitated by Guild members and provide pharmacy patients with enhanced access options to GP care.

How it all fits together

CP2GP high level diagram

Expressing interest in CP2GP – pharmacy requirements

Community pharmacies interested in participating in the CP2GP initiative are required to meet the following mandatory requirements:

  • Current Guild member
  • Current QCPP accreditation
  • Current GuildCare subscriber
  • Holds the appropriate insurance1
  • Availability of a consultation room (with phone and web-conference capabilities)
  • Located in an area in which residents have limited access to a GP generally, or at particular times, and
  • A preparedness and commitment to delivering the service to a consistent quality in accordance with service guidelines and protocols.

1 If your pharmacy is insured with Guild Insurance, your current Pharmacy Insurance Policy will provide coverage during the Ready Care pilot. Those that are not insured with Guild Insurance should check with their current insurer.

Express Interest

Once logged in, Guild Members can express their interest and find out more.

CP2GP – Fast Facts

(incorporating HealthEngine® and ReadyCare®)

Key messages about CP2GP and ReadyCare®

  • CP2GP aims to better connect patients in pharmacies with GP care.  It brings together HealthEngine®, to connect patients with local GP appointments, and ReadyCare®, to provide GP telemedicine services in circumstances when timely local GP care is not available.
  • The ReadyCare® service is intended to operate as an additional complementary GP service, and not as a substitute or replacement for your regular GP service.
  • ReadyCare®is not about a pharmacy competing with local GP services – it is about community pharmacies facilitating access to a quality telemedicine service at times and in areas where a consumer’s access to local GP services are limited or not available.

What payment do pharmacies receive for facilitating access to the ReadyCare® service?

A pharmacy will be paid a monthly ‘Access and Infrastructure Fee’ for providing access and supporting infrastructure for patients to access the ReadyCare® telemedicine service.  It is not a ‘referral fee’.

Setting up the pharmacy’s consultation room for ReadyCare®

The patient’s comfort and privacy must be taken into consideration in the setup of the consultation room.  Consider a consultation room that has the following:

  • Separate room into which third parties cannot see
  • Ensure in-room conversation cannot be overhead from outside the room (within the pharmacy)
  • Adequate lighting
  • Ergonomic, comfortable seating
  • Optimal screen setup (eye level, ergonomic distance from picture)
  • Optimal location for microphones (communication at normal speaking volume).

The room needs to be setup with appropriate ICT infrastructure to facilitate access to the ReadyCare Telemedicine Service that includes both phone and video consultation, including the following minimum requirements:

For video consultations with PC/laptop:

Processor: Intel i3/i5/i7/, Core 2 Duo, Atom, iMac, MacBook, MacBook Pro

RAM: 1GB (minimum)

Web Browser: Mozilla Firefox 13.0 and above, Google Chrome 10.0 and above, Apple Safari 5.0 and above, Microsoft Internet Explorer 8 and above

Operating system: Windows 8, Windows 7, SP1, Windows Vista SP2 and above, Windows XP SP3 , Mac OS X 10.6 and above

Webcam: Integrated or external

Common conditions treated by ReadyCare®

Generally, based on the pharmacist’s triage of the patient the various conditions presented to ReadyCare® will include:

  • Sinus problems
  • Conjunctivitis
  • Respiratory infection
  • Back pain
  • Allergies
  • Bladder infection
  • Urinary tract infection
  • Heartburn
  • Cold and flu symptoms
  • Throat inflammation, and
  • Other non-emergency illnesses.

Patient’s suitability for ReadyCare®

ReadyCare® will navigate the patient in accordance with the patient’s suitability for telemedicine.  There may be some conditions for which a GP consultation would not be helpful, e.g. dental problems, wounds requiring specialised dressings and/or wounds requiring stiches.  ReadyCare® will provide guidance to the patient about the unsuitability of such requests.  However, the ReadyCare® TMA will not decline a consultation if it is still desired by the patient.

Prescribing restrictions on the ReadyCare® GP

The ReadyCare® GP will assesses the situation to be a non-emergency prescription situation, the following steps will be followed:

  1. The ReadyCare® GP will print and sign the prescription.
  2. The ReadyCare® GP will post the signed prescription to the patient’s address within 5 business days.

For emergency prescriptions situations, different prescribing regimes apply under various Australian Commonwealth, State and Territory drugs and Poisons Acts and as such, a prescriber will comply with the different regulations if they provide a prescription to a pharmacist by phone and fax in an emergency.

A ReadyCare® GP will exercise their clinical judgment in determining whether a situation constitutes an emergency for prescribing purposes.

In deciding whether a patient needs an ‘emergency’ prescription at the time of the consultation, and hence whether to phone and fax a prescription to a pharmacy, a ReadyCare® GP will exercise their clinical judgment, taking into account factors including:

  • The seriousness of the patient’s condition and the urgency with which treatment should be provided
  • Whether there are adverse impacts on the patient’s health and wellbeing if their treatment is delayed for the length of time it would otherwise take for a written prescription to be mailed to the patient and for the patient to take the prescription to a pharmacy for the prescription to be dispensed
  • Whether a delay would result in an interruption in treatment for an existing medical condition, and if there are adverse impacts on the patient’s health and wellbeing if their treatment is interrupted.

Repeat prescriptions

ReadyCare® will generally encourage patients to get prescriptions for regular medications from their regular GP, however they do recognise that there are circumstances in which the patient may need ReadyCare® to provide these.  In such cases the ReadyCare® GP will usually only provide a prescription without any repeats to encourage the patient to be seen by their regular GP and support continuity of care.

Once logged in, Guild Members can access more information on CP2GP and ReadyCare®.

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Page last updated 30 January 2018