Pharmacy Assistant resources

Ask Assess Advise

Helping customers with their health problems is your top priority in the pharmacy. In addition to helping customers with their health, knowledge and advice adds value to a product sale and builds trust with your customers.

Find out more about the Ask Assess Advise protocols

Policies and Procedures

Guild Learning and Development have a number of policies and procedures to assist you with your training enquiry.

Visit the policies and procedures page

QCPP - Initial Training requirements for pharmacy assistants

S2S3

The Pharmacy Guild of Australia’s Quality Care Pharmacy Program (QCPP) is a quality assurance program for community pharmacy.  As part of the QCPP requirements all staff who supply Pharmacy Medicines and assist the pharmacist to supply Pharmacist Only Medicines must receive training via recognised and accredited course.  The unit, SIRCHC201 Support the supply of Pharmacy and Pharmacist Only Medicines meets this requirement.

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Training Requirements

Information for pharmacies

Pharmacy staff employed in QCPP accredited pharmacies, who supply Pharmacy Medicines and Pharmacist Only Medicines, must complete:

  • Mandatory initial training via a Recognised Course in the supply of these products.
  • Ongoing Refresher Training: at least three hours per year.

This requirement is contained in Action 2.1 of T2C Supplying Pharmacy Medicines and Pharmacist Only Medicines Checklist. The QCPP Training Requirements page explains these requirements further.

Visit the QCPP website to learn more

RTO Audit Report

The Pharmacy Guild is pleased to provide its current VET Quality Framework audit report.

Guild Training has been identified as a ‘low risk’ provider of quality training and education services by the Australian Skills Quality Authority (ASQA).

Read our ASQA Audit Report (504.84KB PDF).

Learner and Employer Survey results

Guild Training values and encourages feedback from its learners and employers.  The Guild collects this feedback and provides the following reports to demonstrate that it is a provider of quality education and training services.



The Pharmacy Guild of Australia is a nationally Registered Training Organisation (RTO 0452)

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Page last updated 25 August 2017