Census is now live
The first Guild Member Census since 2012 is now live, providing an important opportunity to build a current and comprehensive picture of community pharmacy in Australia. The Census will gather essential information from Guild members to ensure the Guild has an accurate understanding of operational realities, workforce needs and emerging opportunities across the sector.
Your participation will ensure your voice is heard. It will empower the Guild’s ability to deliver real value to you and your business by way of strong advocacy, evidence-based workforce planning and tailored member benefits that deliver maximum impact for you and your team.
Have your say and help shape the future of community pharmacy.
For enquiries and support, contact us: membercensus@guild.org.au
Have your say and WIN!
Your participation puts you in the running to win some fantastic prizes! The earlier you complete your Census, the greater your chance of winning one of the following prizes:
- 1 of 3 APP 2027 packages for two (tickets, flights & accommodation included)
- 1 of 20 × $500 Visa gift cards
By completing your Census, you’ll automatically be added to the prize draws.
Who should complete the Census?
Each pharmacy premises requires a separate Census. Only one Census should be completed per premises.
If you are part of an ownership group, nominate one representative to complete the Census for each premises. A member of staff can complete the Census on your behalf provided they have the required information available and are an approved staff delegate. To confirm or update your Staff Delegate, please contact your local branch.
What will the Census cover?
The Census collects information across five key areas about how community pharmacies are operating today.
The survey takes approximately 25-30 minutesto complete. Most questions ask for ranges or approximate figures.
Further detail on each section is outlined below
- 1. Member Profile
- 2. Services & Clinical Practice
- 3. Workforce Composition
- 4. Business Operations
- 5. Guild Relationship & Engagement
This section confirms your pharmacy and ownership details to ensure Guild records and Find a Pharmacy listings are accurate.
You will need:
- ABN and PBS approval number
- Owner details (including AHPRA ID)
- Banner or management group name/s
- Booking URL, website and patient-facing email
- QCPP status
- Date pharmacy purchased
- Year first registered with the Guild
This section captures the services you provide, participation in key programs and general dispensing activity during the 2025 calendar year.
You will need:
- A list of services & programs provided (e.g. vaccinations, scope services, DAAs)
- Approximate weekly prescription volume
- Approximate electronic prescription percentage
- UTI and vaccination numbers Details of aged care supply or DAA services (if applicable)
You will also be asked about your pharmacy’s floor space and consulting rooms. Refer to:
- Your floor plans
- Consult room design guides
This section builds a picture of staffing levels, roles and workforce capacity.
You will need:
- Staff headcount and FTE
- Role breakdown
- Hiring intentions over the next 12 months
- Languages spoken by staff
- Training levels or credentials (MMR/ACOP, assistant qualifications)
This section provides a high-level snapshot of how your pharmacy operates.
You will need:
- Trading hours
- Location type
- Dispensing software
- Estimated turnover and profit range
- Percentage of turnover from dispensary and services
Financial information is collected in ranges and treated confidentially.
This section explores how you access Guild information and your experience as a member.
No preparation is required for this section.
Where to find this information
The information being gathered in the Census can be found across a variety of different digital systems and resources. Ensuring you are logged in before commencing your Census will ensure you can complete it in the shortest time possible.
You will need access to the following resources and systems.:
- MyGuild
- Dispensing/packing/clinical services software (e.g. MedAdvisor, Fred, Z, etc)
- Payroll & rostering system
- HR records
- Financial software or accountant summary
- Services Australia HPOS
- PPA online
- Your website or online store (if applicable)
- Lease documents or floor plans
- NDIS provider register
Download the preparation checklist to ensure you are ready to complete your Census.
Privacy and data protection
Member privacy is our highest priority.
All Census data will be stored securely using up-to-date information security standards. Individual responses will not be reported in an identifiable way. Only aggregated insights will be used to support Guild advocacy, planning and reporting.
Members can participate with full confidence that their information is protected.
How to take part
Members have the option to register for a phone survey conducted through a Guild-owned member support centre.
Complete the Census online by logging into MyGuild. Some sections will be pre-filled using data securely stored by the Guild and Members can review and update this pre-filled information if required and complete all remaining fields.
Census Timeline
- Update MyGuild
- Prepare what you need
February 2025 - February 2026
Get Ready
March 2026
Census live
May 2026
Census closes
June 2026
Preliminary insights shared
Stay informed
Regular updates will continue to be provided via Guild member communications.
Members are encouraged to update myGuild in preparation for the Census.
For enquiries and support, contact us: membercensus@guild.org.au
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How the future of patient-centred care is being shaped
Towards 2035 is designed to strengthen the role of pharmacies in providing accessible, patient-centred care while expanding the services offered to communities.
Page last updated on: 04 June 2026