Guild Careers

About the Pharmacy Guild of Australia

The Pharmacy Guild of Australia is a national employers organisation with over 80 years of experience in promoting the value of the role of community pharmacists in the health care system.

Our approximately 250 employees across Australia represent 5,500 community pharmacies.

The Guild’s mission is to Enable and sustain community pharmacy as a key element of Australia’s primary health infrastructure through ongoing advocacy, continuous innovation and enduring business solutions.

Our core values include Respect, Integrity, Compassion and Community, Equity and Fairness, and Reliability.

The National Secretariat is located in Canberra. Our Branches are located in every State and Territory across Australia.

Our people drive the success of the Guild

Our people are one of our biggest strengths. Around 250 committed individuals across Australia represent 5,500 community pharmacies. Our members, and the important contribution they make to the health of Australians, drive our passion and commitment to community pharmacy. View our Pharmacy of the Year winners to see what we mean:

Pharmacy of the Year 2016 Winner: Pharmacy 777 Nollamara WA

Pharmacy of the Year 2015 Winner: Kimberley Pharmacy Services, Broome WA

Why work for the Guild?

The Guild is committed to offering their staff a supportive and flexible work environment. Whatever stage of your career, the Guild offers rewarding and challenging opportunities in a variety of roles that encompass member services, policy, administration, marketing, accounting, business development, financial & economic analysis, education, program management, government relations, customer service, IT and human resources.

Some of our benefits include leave loading, car park allowance, access to flexible work arrangements, fresh fruit delivered very week, full kitchen facilities, annual flu shot and health check, active social committee, access to an Employee Assistance Program and more.

Very few organisations promise AND deliver on those promises to their employees in regards to health and wellbeing of their employees, but The Guild does.

The Guild is a good place to work with positive goals and a sound strategic direction.

(Quotes from the 2016 employee pulse survey that achieved a 98% response rate)


Group Executive, Pharmacy Transformation

  • Promote and Deliver Industry Support Programs
  • Engage and Work with a Diverse Stakeholder Group
  • Executive Package – Canberra Based

The Pharmacy Guild of Australia represents the proprietors of around 5,500 community pharmacies which form a unique network of trusted healthcare professionals across Australia.

Reporting the Executive Director you will lead a specialist team and work with a diverse stakeholder group to deliver specialist services and products. Your role will be to support community pharmacy to enhance their businesses in the evolving retail sector and in the development of a ‘whole of health’ service model, covering areas such as integrated training, quality management and accreditation, business support and workplace relations.

You will actively work to create, promote and deliver services that strengthen community pharmacies through skill development, enhanced quality and business solutions as well as working with the pharmacy network to collect and distill intelligence that enables a deeper understanding of customer and community needs.

To be successful in this role you will be known for your capacity to engage with and build valued relationships with customers, members and/or stakeholders as well as demonstrated experience in leading a multifaceted team in the delivery of quality services. You will also have exceptional communication skills and the gravitas to engage with and promote these valued services on a national basis to member pharmacies.

Qualifications in Business/Management and/or similar along with a background working with industry and/or members would be highly regarded.

To find out more, contact Keith Cantlie on 02 6239 7755 or email

Job Reference: 4970


Applications Close: Sunday 4 June 2017

Customer Support Officer, Pharmacy Viability 

The Guild’s National Secretariat office in Canberra currently has four vacancies for the position of Customer Support Officer.  These roles are full time and offer an initial contract until 22 December 2017, with the possibility of extension.

Key responsibilities of the Customer Support Officer role include timely and accurate processing of applications for payment for Community Pharmacy Agreement programs, and providing customer service support for existing customers via the Customer Support Line and email.

To be considered for this role you will need to be able to address the following selection criteria:-

  • CRM/Helpdesk management software experience
  • Strong Microsoft Excel skills
  • Excellent customer service skills
  • Excellent analytical and problem-solving skills
  • Strong communication skills – both written and verbal

If you are interested and qualified for this position, please submit a short cover letter, current CV and responses to the selection criteria to:

Applications not addressing the selection criteria will not be considered.


Applications close Friday 26 May 2017

Health Services Program Officer, NSW Branch

The Guild is currently inviting applications for the position of Health Services Program Officer within the Pharmacy Viability Group.

This position is a full-time role and will be based at the Guild’s NSW Branch office in St Leonards.

About the Role

The Health Services Program Officer provides assistance to community pharmacies to meet and obtain certification in line with community pharmacy accreditation standards with regards to cold chain management.  The NSW Branch manages the operations of the Cold Chain Testing Centre, the nationally recognised certification body which certifies the compliance of pharmacy refrigerators in line with the cold chain management policies and procedures outlined in the Quality Care Pharmacy Program.

This role will also provide project support across other programs delivered through the community pharmacy network.

How to Apply

To apply for this position, please email a cover letter which includes brief responses to the selection criteria, and a current resume to


Applications close Monday 22nd May 2017

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Page last updated 16 May 2017