Business Operations

A range of reports, tools and resources relating to the community pharmacy industry

Information, resources and advice regarding the ongoing COVID-19 pandemic. Includes vaccination details, business management requirements and other important links.

The Pharmacy Guild of Australia provides a range of workplace relations services to partner with members as a benefit of membership. These services include the provision of information, advice and assistance in managing a broad range of industrial relations and human resources matters.

Focusing on pharmacy management and ownership, the PBCN supports the improvement and growth of your business performance with insights and advice from a range of industry professionals. The PBCN podcast will be supporting your journey every step of the way.

There are many laws and regulations that govern advertising and promotion of therapeutic goods and professional services in pharmacy. The Guild has prepared a guidance document and a checklist to help members comply with the legislation.

Community pharmacy has an essential role to play in ensuring pharmacy services are available throughout an emergency situation to provide those affected with adequate care.  All community pharmacies should have an Emergency Management Plan (EMP).

The Customer Experience Index has been designed to provide customer experience, net promoter scores and real time feedback to promote business enhancement opportunities for Guild Members.

The Pharmacy Guild of Australia monitors a wide range of ongoing issues relating to community pharmacy practice, and responds to new issues as they arise

The Pharmacy Guild of Australia and Pharmaceutical Society of Australia have developed a suite of resources to help their members meet their privacy obligations.

The Business Conditions Survey is an annual survey, conducted at the Australian Pharmacy Professional Conference, which seeks to assess the business conditions experienced by Guild members in the previous 12 months and their expectations for the future.

The Guild Digest presents a snapshot of pharmacy operations in Australia for the preceding financial year. Its primary purpose is to serve as a financial benchmarking tool for community pharmacy owners, managers and financial advisers in a rapidly evolving economic environment.

All Australians deserve equitable access to professional pharmacy services, therapies and medicines. For this to be achieved, the network of over 5800 community pharmacies needs to be evenly distributed throughout Australia at convenient locations.

The State of the Industry Report presents information on trends in dispensary volumes and demographics, industry wide revenue, employment, pharmacy clinical services, special dispensing circumstances and a number of business indicators.

The Guild has produced the 7CPA Calculator tool to help you compare remuneration for the final year of the 6CPA with the first year of the 7CPA.

Buying a pharmacy is a big step, whatever path you use to enter pharmacy ownership. Taking careful and considered steps in preparing to enter pharmacy ownership has never been more important.

Community pharmacy operates in a highly regulated environment to provide the highest quality of care in delivering cost-efficient, safely dispensed pharmaceuticals under the Pharmaceutical Benefits Scheme (PBS).

The Professional Services Viability Tool provides a guide for delivering pharmacy professional services.

Doctors must include the active ingredient names when preparing prescriptions for Pharmaceutical Benefits Scheme (PBS) and Repatriation PBS (RPBS) medicines. This will mean most medicines will be prescribed by their active ingredient, not the brand name.

The Australian Immunisation Register (AIR) is a national register that records vaccinations given to people of all ages in Australia

For information and support to set-up your PRODA (PROvider Digital Access) account and to access Services Australia webservices including PBS Online, HPOS and, the Australian Immunisation Register (AIR).

Is your business ready to thrive, succeed and go digital? Use the Digital Readiness Assessment Tool to help you better understand how digitally prepared your business is.

Key matters to consider when engaging with both existing and new technology providers.

If you or your business use digital technology, you’re at risk of a cyber-attack. Therefore, everyone has responsibility for cyber security.

On this content hub, you will find a collection of regularly updated resources developed to assist members to use social media effectively and build a strong, engaged social media following.