Pharmacy Business & Career Network Podcast

Welcome to the Pharmacy Business & Career Network Podcast, brought to you by the Pharmacy Guild of Australia.

Focusing on pharmacy management and ownership, the PBCN supports the improvement and growth of your business performance with insights and advice from a range of industry professionals.

The PBCN podcast will be supporting your journey every step of the way.

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Latest Podcasts

Episode 138 - PBCN Podcast - Best Bits Volume Eleven | 08 Jan 2024

In 2023, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice.

With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through the episodes and pulled out the question and full answer for you and created more ‘Best of’ episodes.

As such, you can expect two shows full of short and sharp advice from each of our amazing guests, as we look back at 22 shows, those being episodes 116 to 136.

In this Best of episode, the second of the two, we cover episodes 127 to 136.

Episode 137 - PBCN Podcast - Best Bits Volume Ten | 27 Dec 2023

In 2023, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice.

With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through the episodes and pulled out the question and full answer for you and created more ‘Best of’ episodes.

As such, you can expect two shows full of short and sharp advice from each of our amazing guests, as we look back at 22 shows, those being episodes 90 to 112.

In this Best of episode, we cover episodes 116 to 126.

Episode 136 - Understanding and Managing Aggressive Behaviour in the Pharmacy - Mark Oostergo - Australian Psychological Services | 11 Dec 2023

Having to deal with aggressive or stressed customers is an unfortunate reality when working in community pharmacy during the holiday seasons.

How do you help your staff manage hostile interactions while prioritising the safety of themselves and other patients? How can you, as a manager, create an environment where your staff feel supported and empowered to stand up for themselves?

This episode is a timely exploration of a topic that holds immense relevance during the holiday hustle. Joining the show is Mark Oostergo, a workplace psychologist from Australian Psychological Services, to shed light on navigating the complexities of occupational violence and aggression in the pharmacy realm.

A remember that your well-being matters, and creating a positive workplace culture is essential. If you require some extra support during the holidays, a reminder that the Guild offers an Employee Assistance Program via TELUS Health. You can find more information here.

Episode 135 - How To Do Right When Something Goes Wrong - Hayley Smilie - PDL | 27 Nov 2023

As more services and procedures are introduced into pharmacy, so is the chance that something eventually goes wrong, and an incident report must be made.

Hayley Smilie, from PDL, is the person on the other side of the incident reports. As a professional officer and a pharmacist herself, Hayley has a lot of knowledge when it comes to handling incidents and other tricky situations that a pharmacist might eventually encounter.

For example, how do you decide which one of your patients receives a life-saving drug when it’s in shortage, but others need it too?

Or, how do you handle a situation where a key employee is caught participating in unethical behaviour?

Hayley has the answers to those questions and more.

Episode 134 - Compounding - Where Innovation Meets Patient-centred Care - Jack Hamomond | 30 Oct 2023

Nowadays, most medication is mass produced. However, what if a patient has a condition where the stock-standard medicines aren't available?

That’s where our compounding pharmacists step in.

In this episode, we dive deep into the fascinating world of compounding. How are customised medications made, how are complex compounding requests handled, and what actually goes into setting up a compounding pharmacy?

In this episode we hear from Jack Hammond, a compounding pharmacist with over 18 years of experience. With experience in manufacturing, cosmetics, veterinary, nutrients, childrens, and geriatric compounding, Jack can help with all compounding needs.

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Page last updated on: 19 December 2023