FPP: Communication Skills

Your personal communication style can influence the relationships you build with your staff and patients. Communication skills play an important role in building lasting business relationships and also reflect on the image and reputation of your business.

In this workshop, attendees will complete a communication audit to explore your current strengths and develop strategies to improve your core skills.

This workshop is hosted by Cindy Kennedy, founder of Shine Consulting. She is a leadership consultant and performance coach specialising in leadership presence, impact and influence.

Main topics covered

1. Identifying your key communication skills
2. How to boost your communication style
3. Navigating challenging business conversations
4. Using authentic persuasion vs coercion and manipulation to achieve results

Available CPD Points: 6 unaccredited Group 2 CPD points

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