Terms and Conditions

  1. Description of the Awards:
    1. The Pharmacy Guild of Australia whose registered office is at Level 2, 15 National Circuit, Barton, ACT 2600 (Guild) is the promoter of the Pharmacy of the Year Awards (the Awards).
    2. The Awards recognise and reward community pharmacy businesses who demonstrate excellence within their pharmacy and foster a culture of continued business and professional development.
    3. Information on how to enter and the prizes that form part of the Awards are set out in these terms and conditions. Participation in the Awards is deemed acceptance of these terms and conditions.
    4. The Awards are free to enter.
    5. The Guild reserves the right, at any time, to verify the validity of entries and entrants and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions, or who tampers with the entry process, or who contravenes the integrity of the Awards. Incomplete or indecipherable entries are deemed invalid.
    6. Multiple entries are not permitted.  Only one entry can be made per eligible pharmacy.
    7. Entries open at 9:00:00am on Wednesday 9 June 2021 and close at 12:00:00 am on Sunday 1 August 2020 (the Competition Period). All times stated in these Terms and Conditions are based on Australian Eastern Standard Time. Entries received after the Competition Period are ineligible and will not qualify.
    8. The Guild reserves the right to request additional information concerning any Entry, as deemed appropriate.
    9. The Guild does not take any responsibility for incomplete, damaged or corrupt entries or for any technological issues that prevent an entry being received within the Competition Period.
  2. Categories of Awards:
    1. There are three awards categories:
    2. One (1) winner is selected for each Category. Of the Category winners, one (1) winner is selected as the overall Guild Pharmacy of the Year.
  3. Eligibility:
    1. Entry in the Awards is open to:
      • Australian pharmacy owners who at the date of entry and at all times up until the awarding of the Award are current financial members of the Guild;
      • whose nominated pharmacy at the time of submission of entry is Quality Care Pharmacy Program (QCPP) accredited or who becomes QCPP accredited prior to the judging of the Award on 1 August 2021.
    2. The following are not eligible to enter the Awards:
      • Employees of the Guild or any of its branches;
      • Any pharmacy in respect of which an officer of the Guild (being a National Councillor of the Guild or a member of a Guild branch committee) (Officer) has a controlling interest; and
      • Any pharmacy in respect of which an Officer has significant management interest (for example, is a managing owner, or who is actively involved in the day to day operations of the pharmacy).
    3. For the avoidance of doubt a pharmacy in respect of which an Officer does not have a controlling interest or a management interest is eligible to enter the Awards, at the discretion of the Judging Panel. The Judging Panel will in its discretion decide on questions of eligibility and the decision of the Judging Panel is final and no further correspondence will be entered into.
    4. Previous Pharmacy of the Year Awards entrants, including winners, are welcome to submit entries.
  4. Submission of Entries:
    1. To enter, applicants must complete a competition entry form
    2. Entries must be submitted online via the competition website at www.pharmacyoftheyear.com.au. Any entry sent without completing the online entry form will be deemed invalid.
  5. The Judging Panel
    1. The Guild convenes a judging panel in its absolute discretion.
    2. The judging panel consists of 3 members:
      • One (1) representative from the Guild;
      • One (1) community pharmacy industry representative; and
      • One (1) representative from a major sponsor of the Guild’s Pharmacy of the Year Award (together, the Judging Panel).
    3. Members of the Judging Panel are required to sign a confidentially agreement and declare any conflict of interest with respect to any Entries. If a conflict of interest exists, the judge with the conflict must withdraw from deliberations concerning any conflicted Entries.
  6. Assessment of Entries
    1. This is a game of skill, and chance plays no part in determining the winners.
    2. Each Entry will be individually judged by the Judging Panel based on the originality, the business success and the health services delivered by the pharmacy the subject of the Entry. Following this, the Judging Panel will prepare a shortlist of finalists for each Category (Finalists).
    3. The Judging Panel will conduct a series of videoconference calls with each Finalist pharmacy premises and conduct interviews with the Primary Contact listed on the Entry Form and other key identified staff within each Finalist. Finalist judging will occur between 20 September to 4 October 2021, via virtual conferencing.
    4. The Judging Panel assesses each of the Finalist pharmacies to determine the Award winners for each Category.
    5. Category Winners will be notified by telephone and email in the week commencing 18 October 2021. Following the Category Winners being notified, a professional photo and video shoot in each of the Category Winner pharmacies will take place between 1 to 5 November 2021.
    6. The Category Award winners are then assessed by the Judging Panel to select the overall Pharmacy of the Year winner who is deemed by the Judging Panel to have demonstrated achievement in all Categories of the Award.
    7. The decision of the Judging Panel is final and no correspondence will be entered into.
  7. Intellectual Property

Guild’s Intellectual Property

  1. Entrants are not permitted to use any intellectual property (including trademarks or copyright works) of the Guild.

Entrant’s Intellectual Property

  1. Entrants are solely responsible for the information to be disclosed as part of their Entry (including, but not limited to, any intellectual property rights or confidential information).
  2. Entrants warrant that they own or have the right to use any intellectual property comprised within their Entry (including supplementary materials provided) and that no intellectual property or other rights of any third party will be infringed in submitting the Entry or use by the Guild in accordance with these Terms and Conditions.
  3. Entrants will take sole responsibility for protecting their rights in any intellectual property to be disclosed as part of their Entry.
  4. Completed entries are the property of the Guild and are not distributed to any third parties outside of the Guild or Judging Panel.

Announcement and publication of Winners

  1. The Category winners and the recipient of the Pharmacy of the Year will be announced at the APP 2022.
  2. Category winners are each awarded with one (1) prize pool which consists of:
    • a financial contribution of $5,000;
    • a local area marketing kit;
    • travel, accommodation and APP 2022 registration costs to the value of $3,000 (ex GST) to attend the award ceremony at APP 2022; and
    • a trophy to display in their pharmacy.
  3. The overall Pharmacy of the Year winner is awarded:
    • an additional $5,000; and
    • trophy to display in their pharmacy.
  4. Each Award is presented by a representative of the Guild and given to a proprietor or representative of the pharmacy. The Awards are awarded to the winning pharmacy rather than individuals.
  5. Prizes, or any unused portion of a prize, are not transferrable or exchangeable and cannot be taken for cash. On-selling of prizes is not permitted.
  6. Winners will support the Guild and competition sponsors in promoting successful pharmacy businesses and the value of community pharmacy through relevant media, public presentations and advocacy opportunities for a period of 12 months following the announcement at APP 2022.
  7. The Guild may publish details about Category winner and the Pharmacy of Year winner and the winners acknowledge that they may have ongoing exposure through Guild publications after participating in a professional photo-shoot.
  8. Any or all of their Entries (including written submissions and other supplementary materials) may be used in any associated promotional material, excluding any commercial sensitive or confidential information marked ‘not for publication’, including in print and on-line publications or magazines or on the Guild website or by competition sponsors.


  1. The Guild collects, uses, discloses and otherwise handles the Entrants personal information in accordance with the terms of its Privacy Policy available at www.guild.org.au.
  2. To protect Entrant’s privacy throughout the assessment process the Guild will not provide any information whatsoever about Entries to anyone other than the Entrant Contacts as specified on the Entry Form.  The Primary Contact as specified on the Entry Form must be a company officer or employee of the pharmacy entering the Award. For the avoidance of doubt the Primary Contact on the Entry Form cannot be an Officer.
  3. The Guild will not publish the name of any Entrant nor disclose or reproduce any information from any Entry where that Entrant has not been selected as a Finalist in respect of that Entry.  If an Entrant is not successful as a Finalist, then their details remain confidential.
  4. Any commercially sensitive or confidential information should be omitted from the written submission submitted by the Entrant.  All commercially sensitive or confidential information must be clearly marked ‘not for publication’ and submitted as an appendix.  The Guild agrees to keep any information properly marked ‘not for publication’ confidential and that it will only be used by the Judging Panel for assessment purposes only.

Acknowledgements and Liability

  1. Entrant acknowledges that it has exercised its independent judgment in submitting the Entry and has not relied on any representation by the Guild, which is not stated expressly in these Terms and Conditions or upon any descriptions, illustrations or specifications contained in any document including catalogues or publicity material produced by the Guild.
  2. Except for any liability that cannot be excluded by law, including the Non Excludable Guarantees, the Guild (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury, or any loss or damage (including any loss of opportunity), whether direct, indirect, special or consequential arising out of participation in the Awards.

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Page last updated on: 27 May 2021