Having previously worked in community pharmacy as a pharmacy assistant, Shanel thought she had a solid understanding of what to expect. However, stepping into the role of a pharmacy student on placement revealed an entirely different side of the profession.
"I was surprised by just how different the experience was," she said. "Even though I'd worked in community pharmacy before, being involved in the clinical side of patient care gave me a completely new appreciation for the pharmacist's role."
Throughout the placement, Shanel observed pharmacists providing a diverse range of healthcare services, including administering vaccines for pneumococcal disease, respiratory syncytial virus (RSV), and Japanese encephalitis. She was also introduced to medications and treatment options she had not previously encountered, broadening her understanding of contemporary pharmacy practice.
Every day brought new opportunities to learn. From counselling patients on blood glucose monitoring systems and inhalers to discussing the use of injectable medicines, Shanel gained practical experience that complemented her university studies.
"There was always something new to learn," she reflected. "Each day challenged me to expand my knowledge and build my confidence when communicating with patients."
While the clinical experience was invaluable, it was the mentorship and guidance from her preceptors that left a lasting impression.
"My preceptors were incredibly supportive and always made an effort to involve me in activities and conversations they thought I could learn from," she said. "They were generous with their knowledge and encouraged me to ask questions, which helped me get the most out of the placement."
Learning alongside experienced pharmacists demonstrated not only the technical expertise required in the profession, but also the compassion and patient-centred care that sit at the heart of pharmacy practice.
"Seeing how they interacted with patients really inspired me," Shanel explained. "Their professionalism, empathy and commitment to improving patient outcomes showed me the kind of pharmacist I hope to become in the future."
Like many health students, however, Shanel's placement experience also highlighted the financial realities that often accompany mandatory work-integrated learning.
For students living away from home and balancing paid employment alongside their studies, undertaking unpaid placements can place significant pressure on already stretched budgets.
"Many students rely on paid work to cover essentials such as rent, groceries and bills," she said. "Taking time away from employment to complete placements can be financially challenging, even when the learning experience is incredibly valuable."
That is why the recent announcement of paid placements for pharmacy students has been welcomed so enthusiastically across the sector.
For Shanel, the initiative represents more than financial assistance. It is recognition of the important contributions students make while on placement and an acknowledgement of the commitment required to complete professional training.
"The introduction of paid placements is incredibly exciting," she said. "Not only will it help ease the financial burden many students face, but it also sends a message that students' time, effort and dedication are valued."
As pharmacy continues to expand its role within Australia's healthcare system, supporting the next generation of pharmacists will be critical. By reducing financial barriers to practical training, paid placements have the potential to make the profession more accessible and attractive to a wider range of students.
"Hopefully, by removing some of the financial challenges associated with placements, we'll see more people choose a career in pharmacy," Shanel said.
For Shanel, the experience at Life Pharmacy Group was a reminder of why she chose the profession in the first place. Through new learning opportunities, supportive mentorship and meaningful patient interactions, the placement strengthened her passion for pharmacy and reinforced the impact pharmacists have within their communities.
