The Introduction to Pharmacy course will provide you with the skills and knowledge required to provide assistance to customers in a community pharmacy team. On completion you should have an understanding of the requirements and boundaries of the pharmacy assistant position and identify when to refer to a senior staff member or pharmacist.
This course has been structured to provide you with this knowledge, as well as a range of retail operational tasks and customer service skills.
Typical functions within the community pharmacy industry for those who complete this training include:
* Responding to questions and advising customers on general products sold in a pharmacy * Referring customers to more senior pharmacy assistants or a pharmacist when necessary * Operating within the legislative framework, regulation and protocols that apply to community pharmacy
Upon successful completion of all assessment and work experience components, you will be issued with a Nationally Recognised Statement of Attainment in SIR20116 Certificate II in Community Pharmacy for seven (7) units of competency.
Course Hours: Monday - Friday 9.30am –2.30pm Week 1 – 5 Classroom based training Week 6 - 7 – Work experience Week 8 – Final submissions
Please contact the Training Department on 08 8304 8300 for the next course available. (minimum student enrolments required)
Units of Study
SIRCCCS001 Interact with pharmacy customers
SIRCIND001 Work effectively in a community pharmacy SIRXSLS002 Follow point of sale procedures SIRXIND002 Organise and maintain the store environment SIRXSLS001 Sell to the retail customer
SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
SIRRINV001 Receive and handle stock
Your acceptance in this course will be determined after your attendance at an information session. Please contact Guild Training on 8304 8300 or firstname.lastname@example.org to reserve your place in the next information session.
The Pharmacy Guild of Australia is a nationally Registered Training Organisation (RTO 0452)