Introduction to Pharmacy


Introduction to Pharmacy will provide you with the skills and knowledge required to provide  assistance to customers and to work as part of a pharmacy team. On completion you should have an understanding of the requirements and boundaries of the pharmacy assistant job role and identify when to refer to a senior staff member or pharmacist.

This course has been structured to provide you with this knowledge, as well as a range of retail operational tasks and customer service skills.

Typical functions within the community pharmacy industry for those who complete this training include:

Responding to questions and advising customers on general products sold in a pharmacy
Referring customers to more senior pharmacy assistants or a pharmacist when necessary
Operating within the legislative framework, regulation and protocols that apply to community pharmacy

Upon successful completion of all assessment and work experience components, you will be issued with a Nationally Recognised Statement of Attainment in SIR20116 Certificate II in Community Pharmacy for eight (8) units of competency.

Fee Structure

Introduction to Pharmacy $1295

This fee is payable in installments. Please read the Pre-Enrolment Information for a fee break down.

Course Structure

Day Course –5.5 weeks

Contact Hours: Monday - Friday

9.30am –3.00pm  

Week 1 – 4 Classroom based training

Week 5 – Work experience

Week 6 – Flexible study time and Graduation


Course Dates

Monday 31st of July – Friday 8th of September 2017

Monday 23rd of October – Friday 1st of December 2017

(minimum student enrolments required)

Units of Study

SIRCCS001 Interact with pharmacy customers
SIRCIND001 Work effectively in a community pharmacy
SIRCINF001 Use pharmacy practices for infection control
HLTWHS001 Participate in workplace health and safety
SIRXSLS002 Follow point of sale procedures
SIRXIND002 Organise and maintain the store environment
SIRXSLS001 Sell to the retail customer
SIRRINV001 Receive and handle stock


Enrol Today

Your acceptance in this course will be determined after your attendance at an information session. Please contact Guild Training on 8304 8300 or trainingsa@sa.guild.org.au to reserve your place in the next information session.

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Page last updated 16 May 2017