Introduction to Pharmacy


The Introduction to Pharmacy course will provide you with the skills and knowledge required to provide assistance to customers in a community pharmacy team. On completion you should have an understanding of the requirements and boundaries of the pharmacy assistant position and identify when to refer to a senior staff member or pharmacist.

This course has been structured to provide you with this knowledge, as well as a range of retail operational tasks and customer service skills.

Typical functions within the community pharmacy industry for those who complete this training include:

*  Responding to questions and advising customers on general products sold in a pharmacy
*  Referring customers to more senior pharmacy assistants or a pharmacist when necessary
*  Operating within the legislative framework, regulation and protocols that apply to community pharmacy

Upon successful completion of all assessment and work experience components, you will be issued with a Nationally Recognised Statement of Attainment in SIR20116 Certificate II in Community Pharmacy for six (6) units of competency.

Fee Structure

Introduction to Pharmacy $1295

Course Structure


Course Hours: Monday - Friday 9.30am –3.00pm
Week 1 – 5 Classroom based training
Week 6 – Work experience
Week 7 – Flexible study time and Graduation

Course Dates

Please contact the Training Department on 08 8304 8300 for the next course available.
(minimum student enrolments required)

Units of Study

SIRCCCS001 Interact with pharmacy customers
SIRCIND001 Work effectively in a community pharmacy
SIRXSLS002 Follow point of sale procedures
SIRXIND002 Organise and maintain the store environment
SIRXSLS001 Sell to the retail customer
SIRRINV001 Receive and handle stock


Enquire Today

Your acceptance in this course will be determined after your attendance at an information session. Please contact Guild Training on 8304 8300 or trainingsa@sa.guild.org.au to reserve your place in the next information session.


The Pharmacy Guild of Australia is a nationally Registered Training Organisation (RTO 0452)

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Page last updated 16 July 2019