Workplace Relations

We return to a panel of Australian and international pharmacists, some of whom are trained as prescribing pharmacists, who spoke at the APP conference in March 2023.

This panel session took a deep dive into the experiences of prescribing pharmacists in the UK, discussing how pharmacists need to prepare, how new programs will actually be rolled out, and how full scope will assist patients.

The conversation was facilitated by Kos Sclavos AM with panelists:

• Sara Kemp, Senior Manager – Full Scope Project (Qld), The Pharmacy Guild of Australia
• Johnson Lee, Chief Pharmacist (NSW), The Pharmacy Guild of Australia
• Zoe Girdis Practice, Policy and Regulations Director, The Pharmacy Guild of Australia
• Mark Burdon, UK Pharmacist & Secretary General, World Pharmacy Council
and
• Oliver Williams, UK Pharmacist

Ultan is the General Manager at Arthritis Queensland, an organization committed to improving the lives of those suffering from arthritis and other musculoskeletal conditions.

In his role at Arthritis Queensland, Ultan has been instrumental in driving forward initiatives aimed at education, policy development, and quality of life improvement for arthritis patients. With a passion deeply rooted in helping those living with this often misunderstood condition, his contributions have significantly influenced our understanding and management of arthritis.

Simon Fletcher is a true guru when it comes to managing underperformance in teams and, in this episode, will focus on just one tool of many - the Situational Leadership Model.

Simon has a ton of experience in leadership and knows the ins and outs of teamwork and motivation.

Level up your leadership skills as Simon shares practical strategies to tackle underperformance head-on and empower your pharmacy for success.

Can having a robust social media presence actually contribute to a better pharmacy patient experience? The answer is yes!

By engaging and interacting with patients online, pharmacies can foster a sense of trust, care, and accessibility. After all, in today's digital age, a thriving social media presence is more than just likes and follows; it's an avenue for nurturing a strong patient-pharmacy relationship.

In this episode, Sarah Rendell from Peak Strategies delves into the 'whys' of why pharmacies should establish a strong social media presence. She shares her expertise on the power of connecting with your audience in the digital realm and why understanding your audience is the cornerstone of social media success.

We explore the dos and don'ts of social media for pharmacies and the significance of striking the right balance in your posts. We’ll discover how to present your pharmacy as an indispensable resource while building genuine connections with your community – all through social media.

Learn what patients think of Australian healthcare.

Our guest, Stephen Mason, Chief Executive Officer at the Australian Patients Association, takes us through the results of the recent Australian Healthcare Index.

The Australian Healthcare Index provides a pulse check on healthcare in Australia from its patients’ perspectives and experiences. More than 10,000 adults across Australia participated in supporting the survey and provided their personal points of view and experiences of the public and private healthcare ecosystem.

Stephen explains the report’s key findings and trends, helping us understand what Australians think of our healthcare system, and what it all means for healthcare professionals.