Workplace Relations

As more services and procedures are introduced into pharmacy, so is the chance that something eventually goes wrong, and an incident report must be made.

Hayley Smilie, from PDL, is the person on the other side of the incident reports. As a professional officer and a pharmacist herself, Hayley has a lot of knowledge when it comes to handling incidents and other tricky situations that a pharmacist might eventually encounter.

For example, how do you decide which one of your patients receives a life-saving drug when it’s in shortage, but others need it too?

Or, how do you handle a situation where a key employee is caught participating in unethical behaviour?

Hayley has the answers to those questions and more.

Nowadays, most medication is mass produced. However, what if a patient has a condition where the stock-standard medicines aren't available?

That’s where our compounding pharmacists step in.

In this episode, we dive deep into the fascinating world of compounding. How are customised medications made, how are complex compounding requests handled, and what actually goes into setting up a compounding pharmacy?

In this episode we hear from Jack Hammond, a compounding pharmacist with over 18 years of experience. With experience in manufacturing, cosmetics, veterinary, nutrients, childrens, and geriatric compounding, Jack can help with all compounding needs.

We’ve all had that moment of wanting to speak to someone about something that bothers us, but not knowing who to turn to, or if our issue is even big enough to be taken seriously.

In this episode, Kylie Hancock and Shayne Dearling, are here to shed light on an invaluable resource that's often underutilised but can make a world of difference in the lives of not only pharmacy staff but also their close family – the TELUS Health Employee Assistance Program.

The TELUS EAP is a fantastic tool for empowering you to take the steps needed to manage your well-being and provides a host of resources and clinicians to support you when you need it – no issue is ever too small to discuss.

So, if you have ever wondered how to tackle those moments when something is bothering you, or if you've questioned whether your concerns are worth addressing, this episode is for you.

Colby Diek originally had no thoughts on working in pharmacy – yet here she is now, taking home the crown as the 2023 Pharmacy Assistant of the Year!

Stumbling into pharmacy by chance, 20 years ago, Colby has grown to love everything about it.

In this episode, we hear from Colby about her journey from being nominated for Pharmacy Assistant of the Year, to the months following, where she stood on the stage as her name was called out as the winner.

Her experience is filled with new skills, friendships, some borrowed clothes, and lots of wonderful support!

We return to a panel of Australian and international pharmacists, some of whom are trained as prescribing pharmacists, who spoke at the APP conference in March 2023.

This panel session took a deep dive into the experiences of prescribing pharmacists in the UK, discussing how pharmacists need to prepare, how new programs will actually be rolled out, and how full scope will assist patients.

The conversation was facilitated by Kos Sclavos AM with panelists:

• Sara Kemp, Senior Manager – Full Scope Project (Qld), The Pharmacy Guild of Australia
• Johnson Lee, Chief Pharmacist (NSW), The Pharmacy Guild of Australia
• Zoe Girdis Practice, Policy and Regulations Director, The Pharmacy Guild of Australia
• Mark Burdon, UK Pharmacist & Secretary General, World Pharmacy Council
and
• Oliver Williams, UK Pharmacist