Michael Allen: A rural pharmacist’s journey
What began as a practical career choice has grown into a deeply rewarding journey in community healthcare for Michael Allen. His story highlights the challenges the profession has overcome, and the expanding role pharmacists play in delivering accessible healthcare to communities across Australia. Michael's story proves how far dedication, community connection, and a willingness to embrace change can take you.
From early teenage years I was leaning towards a career aligned with healthcare. Being a person who didn't like blood and had a strong phobia of needles, pharmacy was career that stood out. My grandmother didn't really know that I had it shortlisted, but when I visited her close to course selection time, she mentioned that her local pharmacist reminded her of me and said "I think you would be really good at that" I felt that was a strong nudge in the right direction. I worked in community pharmacy for 4 years before I purchased Toogoolawah Pharmacy in December 2009.
What is a moment from your time in pharmacy that you’ll never forget?
Being part of the COVID-19 vaccination Pilot and administering vaccinations on the first day was incredibly memorable. The lead up work behind preparing for that was intense and involved our whole team coming along for the ride. Our community had such faith in us delivering this service and really paved the way to realising so much more than dispensing can be unlocked in community pharmacy.
How has community pharmacy changed over the years?
The incremental expansion of services over the past 20 years has been quite remarkable on reflection. Counselling with dispensing was the big focus when I graduated and now we can offer so much more. I can now prescribe as a full scope pharmacist and provide greater access to healthcare in a rural community. It truly is utilising all the skills and knowledge we have developed over decades of practice.
What's the biggest benefit of being part of The Guild community during your ownership?
They are always planning for the future. Guidance through the 60DD period was particularly beneficial. I also found their support for the COVID-19 vaccination Pilot was where I was in constant contact with my business development manager as we planned and then implemented.
Any advice you would give to a young pharmacist or new owner starting out today?
Invest in good advice with accountants and solicitors who understand pharmacy, will structure your business correctly, and can advise realistic expectations of your store and how to improve. Maximise training of your staff, you can never have over-skilled staff. Get involved with your community, speak at community groups, sponsor local events and show you want to invest in the community. Appreciate your staff. Their workplace is their second home. Make it rewarding and enjoyable for them, and they will give back to you and your business. Remember that being a leader in a workplace is a privilege, so lead with integrity. It won't be easy, but it will be worth it.