Guild Membership

Andrew Harman

Senior Manager, Business Support and Scope of Practice

Andrew is a community pharmacist with more than 20 years’ experience across frontline practice, pharmacy ownership and industry reform. As the lead of the Business Support team, he helps members navigate the changing pharmacy landscape, whether implementing new services, adapting to regulatory change, or driving business performance.

Andrew played a central role in transitioning general health services from the Community Pharmacy Scope of Practice Pilot into regular practice and continues to work closely with government and industry stakeholders. His priority is supporting members to build strong, sustainable businesses and deliver high-quality patient care.

Charlotte Ewer

Business Support Pharmacist – North Brisbane, North Queensland, Far North Queensland, South West Queensland

Charlotte is a dynamic pharmacist with experience across hospital and community settings. She is passionate about professional education and innovation in pharmacy practice and has completed Full Scope training. Charlotte supports Guild members across regional and metropolitan areas by helping them embed new services and stay up to date with best practice.

Whether through workshops, one-on-one support or resource development, Charlotte is committed to helping members grow their service delivery and improve patient outcomes.

Nicholas Efstathis

Business Support Pharmacist – Greater Brisbane and surrounds

Nick brings over 35 years of experience in pharmacy ownership and management, with a career spanning independent, franchise, and Defence Force contract pharmacy roles. He offers practical, real-world guidance to members navigating change and looking to improve business operations.

Nick has a strong focus on mentoring and business optimisation, supporting Guild members to thrive in a competitive and evolving environment.

Theda Grunfeld

Business Support Pharmacist – Brisbane South, Logan, Moreton Bay, Sunshine Coast

Theda supports Guild members with the successful implementation of pharmacy services, drawing on her background in both community pharmacy and the pharmaceutical industry. Since joining the Queensland Guild in 2024, she has helped member pharmacies deliver professional services with confidence and consistency.

Her goal is to ensure members feel supported from planning through to execution, with practical advice tailored to each pharmacy’s needs.

Elissa Pollard

Business Support Officer – Gold Coast, Logan, Wide Bay Burnett, Central Queensland, Outback Queensland

Elissa has more than 20 years of pharmacy sector experience, including retail management and dispensary operations. She works directly with members across a broad range of regions and offers hands-on support with everything from service rollout to resource navigation.

Elissa is passionate about supporting pharmacy teams and building strong local connections. Her blend of frontline knowledge and regional insight helps ensure every member, no matter their location, feels informed and empowered.

Kylie Birkinshaw

Full Scope Implementation Support Pharmacist

Kylie supports pharmacists and their teams to confidently deliver Full Scope of Practice services. Having completed the training herself and with experience in both community pharmacy and academia, she provides practical guidance on implementation, clinical governance, and service delivery.

Kylie also supports James Cook University’s Full Scope training and works as a prescribing pharmacist at WholeLife Pharmacy West End, bringing real-time experience to her work with members.

Jacqueline Thistleton

Senior Manager, Member Services

A registered pharmacist, Jacqueline graduated in 2007 and built her early career across a range of community pharmacy roles. Her practice experience and deep understanding of the sector led her to join the Pharmacy Guild’s Queensland Branch in 2017.

Since then, she has worked in a variety of roles including Business Support Manager, QCPP Manager, and across professional services. Now leading the Member Services division, Jacqueline is dedicated to helping members get the most from their Guild connection and supporting the long-term success of community pharmacy in Queensland.

Outside of work, Jacqueline is a mother of two boys and an avid runner, bringing the same energy and commitment to her role as she does to the track.

Tina Scrine

Industrial Relations Manager

Tina Scrine has over 28 years’ experience working in industrial relations for employer associations, with 23 of those years at The Pharmacy Guild of Australia, Queensland.

Tina understands the complexities faced by community pharmacy owners in the industrial relations arena and enjoys developing practical solutions to minimise their legal risks, and their financial and non-financial costs.

Matthew Battams

Queensland Branch Director

Matt is an experienced executive having held senior leadership positions within the financial services industry for over fifteen years and working as Chief Executive Officer in member-based organisations.

In addition to finance, he has a strong background in strategy, governance, risk management and human resources. He is passionate about continuing the Queensland Branch’s reputation for being innovative and leading the way for community pharmacy in Australia.

Matt is proud to be the Branch Director of The Pharmacy Guild of Australia, Queensland and looks forward to continuing to advocate for Queensland members and the vital role that community pharmacists play in the primary healthcare network.

Chris Owen

Branch President; Member for Brisbane; National Vice President - Finance

Chris Owen is a third-generation community pharmacist, experienced business owner, and passionate advocate for the profession. As Queensland Branch President and National Vice President – Finance, Chris leads the Guild’s advocacy at both state and national levels, helping members navigate change, embrace new opportunities, and deliver quality care to their communities.

Chris owns a network of pharmacies across South East Queensland and holds postgraduate qualifications in rural pharmacy. He has a special interest in sexual health and HIV prevention and is currently completing Full Scope of Practice training through James Cook University. He also serves on the Board of Guild Group Holdings, where he contributes governance, strategic planning and financial oversight expertise.

Chris is committed to empowering pharmacists to practise to their full scope and supporting members at all stages of their business journey.

Trent Twomey

National President; Member for Far North Queensland

Professor Trent Twomey has served as National President of The Pharmacy Guild of Australia since 2021. A pharmacist and pharmacy owner based in Far North Queensland, Trent has held senior leadership roles within the Guild for over 15 years and brings deep knowledge of the profession’s challenges and opportunities.

Trent and his wife, also a pharmacist, own a group of community pharmacies. He has been part of the negotiating teams for the Sixth, Seventh and Eighth Community Pharmacy Agreements and serves as Vice President of the World Pharmacy Council. A prescribing pharmacist and Professor at James Cook University, Trent is passionate about innovation, rural healthcare, and the long-term sustainability of community pharmacy.

Cate Whalan

National Councillor; Branch Vice President; Member for North Queensland

Cate Whalan is a pharmacy owner, Guild leader, and former Army pharmacist, with nearly three decades of experience across clinical practice, governance, and academia. She represents North Queensland as Branch Vice President and National Councillor and owns three pharmacies based in Townsville.

Cate began her career at Mater Hospital Pharmacies before joining the Royal Australian Army Medical Corps, including operational service in Bougainville. She is a prescribing pharmacist with clinical interests in aged care, chronic disease, and First Nations health. Cate is a Fellow of the Australian Institute of Company Directors and serves as an Adjunct Senior Lecturer and Pharmacy Advisory Committee member at James Cook University.

Cate advocates for collaborative care models and is deeply committed to advancing pharmacy in regional and rural communities.

Fiona Watson

Branch Vice President; Member for Brisbane

Fiona Watson is Vice President of the Queensland Branch and a managing partner at Redland Bay WholeLife Pharmacy and Healthfoods. With over 20 years of experience in community pharmacy, Fiona brings operational, clinical, and governance expertise to her role supporting members in Brisbane.

She has served in advisory roles for PHNs, the University of Queensland, and QUT, and was Chair of the Interim Pharmacy Roundtable. Fiona is a strong advocate for legislative compliance, expanded clinical services, and integrated pharmacy care within the primary healthcare system.

James Lester

Branch Vice President - Finance; Member for Sunshine Coast

James Lester is the Manager of Moffat Family Pharmacies, a community pharmacy group operating across the Sunshine Coast, Cooloola Coast and Fraser Coast. As Vice President – Finance, he plays a key role in financial oversight and strategic direction for the Queensland Guild.

James is a Graduate of the Australian Institute of Company Directors and contributes to regional health strategy through the Sunshine Coast PHN Clinical Advisory Council. He is committed to growing the role of pharmacists as primary care providers, particularly in regional areas, and supports members to implement service innovations and strengthen business performance.

Chris Constantinou

Member for Gold Coast

Chris Constantinou is a pharmacist and business owner with over 30 years of experience across pharmacy practice, business leadership, and healthcare operations. He owns a well-regarded community pharmacy on the Gold Coast and brings unique insights into both urban and remote pharmacy service delivery.

Chris has previously supported aged care facilities and worked in remote areas such as the Torres Strait, with a special interest in wound care and collaborative clinical practice. He is committed to helping members grow sustainable businesses while delivering patient-centred healthcare.

Jessica Burrey

Member for Central Queensland

Jessica Burrey is a community pharmacist and pharmacy owner with extensive experience delivering health services in rural and regional Queensland. As a Guild Branch Committee Member, Jess represents the interests of Central Queensland members and is a strong advocate for equitable access to healthcare, particularly in remote and underserved communities.

She leads a group of pharmacies and brings both strategic insight and operational experience to the table, supported by her qualifications in business and executive leadership. Jess is deeply involved in expanding pharmacist scope of practice and has a strong interest in women’s health and pharmacist-led models of care. In addition to her Guild role, she serves on the board of Rural Health Group, helping shape sustainable healthcare solutions for regional Australians.

Jess is passionate about ensuring community pharmacy remains a cornerstone of primary healthcare, and works closely with members to support innovation, business performance and professional growth.

Kos Sclavos

Member for Brisbane; Past National President

Kos Sclavos AM is a former National President of The Pharmacy Guild of Australia (2005–2013) and one of the profession’s most recognised leaders. He continues to contribute actively to the Guild through his roles as a Branch Committee Member and convenor of the Guild’s national conferences, Australian Pharmacy Professional (APP) and Pharmacy Connect.

Kos has served on numerous boards and committees and was awarded Member of the Order of Australia (AM) for his service to pharmacy and healthcare. With decades of experience, he brings strategic insight and deep industry knowledge to his continued support of Guild members and the profession.

Lucy Walker

Member for Gold Coast

Lucy Walker is the owner of TerryWhite Chemmart Goondiwindi, a multi-award-winning rural pharmacy and the 2017 Guild Pharmacy of the Year. With a background spanning hospital, community and international pharmacy, Lucy brings broad experience and a passion for innovation in rural practice.

She holds a Churchill Fellowship and has completed Full Scope training, which she is now implementing to expand health access in her community. Lucy serves on the TerryWhite Chemmart advisory board and is a strong advocate for rural healthcare and the vital role pharmacy plays in delivering it.

Manjinder Singh

Member for Wide Bay Burnett

Manj Singh is a community pharmacist and multi-site pharmacy owner with a strong focus on delivering high-quality, accessible care in regional areas. Since opening his first pharmacy in 2011, he has built a network of practices centred on patient outcomes and service innovation. As the Guild’s representative for Wide Bay Burnett, Manj is committed to helping members grow sustainable businesses and adapt to a changing healthcare landscape.

He has particular expertise in aged care pharmacy and continues to build his clinical knowledge through advanced training. Manj was also part of Queensland’s first pharmacist vaccination pilot and is undertaking the Full Scope of Practice course in 2026. A graduate of the Australian Institute of Company Directors, Manj is focused on strengthening leadership and governance in pharmacy.

Manj understands the unique challenges facing pharmacy owners in regional and high-needs communities and is dedicated to helping members stay connected, informed and future-focused.

Matthew Newman

Member for Brisbane

Matthew Newman is a pharmacist and business owner with more than 20 years of experience in community pharmacy. He opened his first pharmacy in 2001 and now co-leads a group of eight pharmacies across South East Queensland, where he focuses on patient care, operational strategy and team development.

As the Guild representative for Brisbane, Matthew advocates for the profession at a state and national level and works to ensure that members’ voices are heard in policy and practice discussions. He also contributes to pharmacist education as a member of the Intern Training Program External Advisory Committee and is passionate about mentoring early career pharmacists into ownership and leadership roles.

With a strong background in both clinical and business management, Matthew brings practical insight and a future-ready mindset to his work with members.

Rick Xynias

Member for Brisbane

Rick Xynias is the CEO of Healthyworld Pharmacy Group, the largest privately owned pharmacy and medical group in Queensland shopping centres. With over 40 years of experience in pharmacy leadership, Rick brings extensive knowledge in retail management, strategic operations, and clinical service integration.

Rick has served on state and national Guild committees and is a Fellow of the Australian College of Pharmacy. He is passionate about helping pharmacy evolve—supporting members to balance business success with advancing clinical care in a rapidly changing environment