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Framework

To forecast the future needs of community pharmacy, the Guild undertook a major strategic planning project. The project report, known as the Framework for Change, provides a summary of the Guild’s strategic thinking.

It outlines nine growth pathways and the practical actions that will enable community pharmacies to achieve long term success.

What is the Framework?

The Framework for Change presents nine growth pathways that pave the way for pharmacies’ future success. The pathways are interconnected and interdependent and their success will be driven by the pharmacy workforce, including pharmacy students and interns, pharmacists, and pharmacy assistants. The nine growth pathways are shown below.

1. Health Services: Provide health services in the pharmacy, including medication management, preventative health, screening and chronic disease support, 2. Community Health Hub: Enable other health professionals to provide patient services making community pharmacy a health hub, 3. Digital Enablement: Integrate digital health into community pharmacy practice and embrace digital technologies as a whole of business enabler, 4. Business Operations: Modify back office operations to make more efficient use of assets, supply chain, administrative processes and people, 5. In-home Care: Provide a range of medication and other health services to patients in their homes, 6. Collaboration and partnerships: Collaborate and partner with other health providers, local health networks, medicines companies, researchers and government, 7. Automation: Introduce automation to reduce manual processes and focus staff on patient care activities, 8. Leverage Brand: Align brand with patient offering and leverage with own-brand or Gold Cross products, 9. Review Products: Use product range to leverage physical distribution network and enable growth pathways

What is the Framework?

The Framework for Change presents nine growth pathways that pave the way for pharmacies’ future success. The pathways are interconnected and interdependent and their success will be driven by the pharmacy workforce, including pharmacy students and interns, pharmacists, and pharmacy assistants. The nine growth pathways are shown below.

  • Automation

    Introduce automation to reduce manual processes and focus staff on patient care activities

  • Business Operations

    Modify back office operations to make more efficient use of assets, supply chain, administrative processes and people

  • Collaborations and Partnerships

    Collaborate and partner with other health providers, local health networks, medicines companies, researchers and government

  • Community Health Hub

    Enable other health professionals to provide patient services making community pharmacy a health hub

  • Digital Enablement

    Integrate digital health into community pharmacy practice and embrace digital technologies as a whole of business enabler

  • Health Services

    Provide health services in the pharmacy, including medication management, preventative health, screening and chronic disease support

  • In-Home Care

    Provide a range of medication and other health services to patients in their homes

  • Leverage Brand

    Align brand with patient offering and leverage with own-brand or Gold Cross products

  • Review Products

    Use product range to leverage physical distribution network and enable growth pathways

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Page last updated on: 23 May 2023