Quality Policy


To ensure that a framework is developed and maintained for Quality Accreditation purposes at the National Secretariat of the Pharmacy Guild of Australia. The Guild is committed to overseeing and implementing practices that meet its business needs and the requirements of all of relevant standards and quality management systems, such as:

  • ISO 9001:2015
  • ISO /IEC 17065: 2012

This policy covers the implementation and maintenance of the Quality Program, as well as any information produced for the oversight and as a result of the Quality Program and provides the overarching framework for the Quality Program at the Guild.


The Pharmacy Guild of Australia (the Guild) exists to service the needs of proprietors of independent community pharmacies. The National Secretariat of the Guild has made a commitment to develop policies and practices that enhance its capacity to achieve its mission. In so doing, the Guild is committed to the Quality Program (QP) that defines our policies, systems and practices.

The Guild will ensure the QP is subject to constant review and improvement. While based on the requirements of ISO 9001:2015, additional standards, as noted above, are built into the Guild’s internal audit plan. The overall Quality framework and program represents the needs of the Guild’s business practices, and has been developed around the objective of representing the needs of independent community pharmacists, as well as complying with a standard.

The objectives of the Guild are encapsulated in the Mission, Vision and Strategic Plan, and the mechanisms to administer and give effect to these objectives are achieved through the Guild’s Constitution and Quality Program.

The Guild’s primary purpose is to deliver compelling member value by:

  • Ensuring community pharmacy sustainability.
  • Providing innovative business solutions and support to our members.
  • Ensuring we have a conversation with our members.
  • Promoting and demonstrating the value of community pharmacy.
  • Being well governed and high performing.

Policy Foundation

This policy describes Clause 5.2.1 Establishing the quality policy of ISO9001:2015 Quality Management Systems as it pertains to the National Secretariat of the Pharmacy Guild of Australia. This policy also gives effect to Guild Strategic Priority Be well governed and high performing: Maintain best practice workplace and governance frameworks.

Related Legislation and Procedural Documents

  • ISO9001:2015 Quality Management Systems
  • ISO /IEC 17065: 2012
  • The Pharmacy Guild of Australia Strategic Plan 2016-2019
  • Quality Manual
  • Compliance Program
  • Continuous Improvement Process
  • Risk Management Framework
  • Risk Register


Executive Director

Endorsement of the Quality Policy

Chief Operating Officer

Authorisation of the Quality Policy

Group Executives

Accept the reports of the Quality Manager, periodic review of the QP

Quality Manager

Overall responsibility for the Quality Program

Ensure processes are developed, implemented and maintained within the QP

Monitors any employee representations matters (such as WHS, EEO) which may affect the QP

Reports to the National Secretariat Executive Team meeting on all matters relating to the functioning of the QP

Quality Administrators

Oversee and maintain the Quality Program

Support the responsibilities of the Quality Manager and Quality Champions

Quality Champions

Support the Quality Manager in the administration and functioning of the QP

Implementation, maintenance and review of the Quality Program

Champion the QP within their Groups

Develop, update and maintain policies and procedures as required

Conduct internal audits

Identification of improvements

ICT team

Maintain the technology to support the Guild Quality Program

Senior Communication Officer

Maintain current version of this Policy on Guild website

All staff

Understand and apply the Quality Policy

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Page last updated on: 22 April 2020