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Home Delivery

In light of the ongoing COVID-19 pandemic many businesses are opting to establish home delivery services.

There are a number of delivery options available to community pharmacies including the Home Medicines Services detailed below.

Home Medicines Service

The Home Medicines Service is a temporary program, which aims to support and protect the most vulnerable members of our community from potential exposure to novel coronavirus (COVID-19) by providing a fee per delivery payable to Australian pharmacies for the home delivery of Pharmaceutical Benefits Scheme (PBS) and Repatriation Pharmaceutical Benefits Scheme (RPBS) medications thereby removing the need for a patient to visit a Pharmacy.

The funding for this service has been extended until the 31st March 2021.

Vulnerable people, and those in home isolation, will be able to order their PBS and RPBS prescriptions remotely and have these items delivered to their homes to reduce their potential exposure to COVID-19.

Please click below for information on setting up a home medicines service and to use the templates for recording. These services can also be recorded using GuildCare, however, it is still necessary to obtain consent (either verbal or written). You can find both consent forms here.

Kings Group Pharmacy to Home Delivery Service

From the 20th April, Pharmacies in WA will have access to the Kings Group Pharmacy to Home Delivery Service. Kings Group has a longstanding presence in the health industry and all their deliveries are performed by qualified logistics professionals armed with secured track and trace and route optimisation technology.

Kings Group are offering ad hoc deliveries for a cost of $7.75 throughout the Perth metropolitan area and surrounds. The Kings Group offering provides a secure “same day” medication delivery (for orders placed by midday) from community pharmacy to their patients’ home or aged care facility.

  • $7.75 (ex GST) fee includes packages of 50cm x 50cm x 50cm and up to 20kg
  • No account keeping fees or hidden costs
  • Pharmacy can use own packaging (eg. Paper bags as used in store), with an address label to seal the bag
  • 12pm cut-off for same day delivery (by approx. 6pm)
  • Bookings can be made online or via phone
  • Driver’s carry photographic ID and are traced for all deliveries
  • Drivers are trained in Infection Prevention & Control Procedures and adhere to strict COVID-19 contactless delivery protocols

Click here for more information or contact Andrew Cruickshank from Kings Group on 0418 133 256 or andrew.cruickshank@kingsgroup.com.au.

Australia Post Home Delivery Service

A Community Pharmacy may access the Australia Post Home Delivery Service as a third-party delivery service if they wish. Their service offering is express post deliveries of up to 500g weight for home delivery of medicines from pharmacies at a rate of $7.77. This is intended to be cost neutral on the delivery component from the PPA claimable fee (pharmacies claim their share of funding from PPA portal, pay Australia Post direct for utilising their service if they wish to). However, delivery parcels or stationery are an additional cost.

To increase the likelihood of next day business delivery, parcels need to be delivered to a yellow ‘Express Post’ box or an Australia Post office by 3pm local time.

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Page last updated on: 27 November 2020